Hello Timothy,

Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you've faced with your pans and our customer service process. This is not the level of quality or service we strive to provide.

We want to assure you that we are actively looking into this matter for you. A member of our team will be reaching out to you via email shortly to assist further and ensure this is resolved to your satisfaction.

Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right.

Kareen R. - HexClad Support