RHDJapan Reviews 

I have Ordered 3 times for different items in a row, they kept asking to pay more after check out for some items while paying the extra money from my bank and using the store credit. I asked them to pay me back to extra and give me full refund of the money (not Store credit, they didn't responded my request at all) I can't keep order something else since every time you order something new, they always ask for more money. I don't know who owns the business now, it's way different than before. They became a scammer

I've ordered twice from these guys, both times have been fantastic with some of the best customer service I've ever had. The inventory for 90s and 00s jdm icon cars is great, even for an old EF9 like mine, however some odd or niche items can be sparse. But the main items most of us want are available.

However reading the negative reviews about poor customer service leaves me dumbfounded and i want to share my experience.

I too did have a couple of hiccups with my orders due to multiple obscure items in a row being discontinued and price changes due to currency rates changing in real time, and never at any point did i get ignored or misunderstood.

My "slowest" response took about 24h due to time zone differences, otherwise it was less than 30 minutes, and this was for every message, and i haven't exactly only sent 2 messages, probably over 20 in a span of a 4 days. To respond this fast while keeping in mind that I'm NOT the only one chatting with a staff member is fantastic.

I even had problems with customs needing a MIL label and this was resolved in not even 12 hours.

I've SERIOUSLY never experienced any other company that cares this much, the people saying the service is terrible are people who simply don't know how to properly communicate, that's my 2 cents. I refuse to believe that I've been "lucky" with the service.

5/5 Will obviously continue to shop here.

Scandalous prices and scummy tactics. Plus the owner is a massive jerk with an overinflated ego.

Ordered on several occasions from RHDJapan, each experience has been pleasurable. On a few instances i needed to edit my order, in particular this last, the adjustments were accomplished smoothly and speedily. Kudos to the Help Desk team, and to Takami-san! I am a very happy customer and will certainly order many more times from RHDJapan!

This site use to be good. I recently placed an order for coilovers. They emailed me back saying there is a price increase on them. So they were listed at a different price. They offered a partial refund or store credit. I went with store credit and ordered another set, I got another email 2 days later saying these coilovers are discontinued but they were still available to purchase. I had to place a 3rd order for a set of coilovers which I had to pay another $100 for. After all this I got another email stating that boost couplers are also up price and request another $35. I placed my order around 2 weeks ago and still am trying to finalized it with terrible customer service and an out dated website. Be cautious with order from here their inventory and pricing is very out dated with zero accommodation for their issues.

Items arrived early, in perfect condition was as the diagram described. Would order from them again good list of parts. Easy to deal with good communication easy to navigate web site. Good diagrams with part numbers very helpful

Generally okay, as ordered items arrive; however the customer service is not good. [Neil, Miyuki etc] In example:
- they do wrong customs declarations, so you pay customs twice or need to declare extra
- when items ship 3 months later then advertised, they only ship seperately if you pay shipping twice etc
- partially unfriendly & not helpfull

Terrible service, no ownership of their mistakes and horrible communication. Steer clear of this rubbish store at all costs

Over the years I've ordered parts multiple times from rhd japan and are extremely efficient with good shipping rates to Ireland, prices of the parts are always good and customer service is great if there is ever any problems ordering parts etas for parts on back order usually come quicker than the date given too...Even with paying customs and tax parts do generally work out a but cheaper and are quicker obtainable than using a European supplier great service will use time and time again.

Honestly the best customer service I've experienced since the internet became a thing. I've worked with this company for several years now, and while they are a distributor of parts from other makers, they are very responsive and interact with the manufacturers quickly. If you have a question and put a ticket in, you get at least one response in 24 hours. The response is always professional and helpful.

An example, I ordered a J's Racing exhaust for my Honda Fit. It was backorderd, by J's Racing, for a year. The order stayed open, my helpdesk ticket stayed open, I checked back in a year, and the rdhjapan team continued to provide updates on my exhaust. I want to stress this was an order over a year old and they still were proactively providing updates on the ticket.

I would 100% recommend them for your parts.

Always enjoy ordering from RHDjapan, prices are good and shipping is reasonable. Fast communication and help with issues. Also it’s nice that you get rewards points from purchases.

Not good. I ordered something from this website which cost a total of 470 NZD. But the yen total value was greater than 470nzd. when converted I had payed 490 without any warnings.
Soon enough I got a email saying that they had also raised the prices of the item without any warning and offered me a refund or to pay 70 or 80 more bucks. Why didn't you warn me 2 days before?
So obviously I went for a refund and the refund was honestly quick but I did not get a full refund because I got 470 instead of 490 so where's my 20 bucks you guys waxed of me?

Had an issue with a part, (not RHD's issue) and straight away they arranged for it to be swapped. Great customer service

I feel like there's generally 3 distinct customer service scenarios - "before you buy communication", "after you buy communication as things go well" and "after you buy communication but things go wrong". I have experienced all 3 of these scenarios with RHDJapan and can comfortably say that they are amazing in every situation. They're quick to reply, they address all your concerns and are absolutely on top of everything. They say what they do and they do what they say. Long story short, they're a textbook on what good customer service is.

Special mention of Tamaki san, I basically experienced all three scenarios in my most recent order and he was amazing throughout!

That's all without mentioning quick delivery, careful packaging and competitive pricing - but that's standard. Customer Service is where they really excel.

I've been ordering from RHD for 17 years, never had any problems, always top-notch after-sales service. For me the best JDM shop

Gé

Help Desk is always quick and communitive. Have done multiple orders with RHDJapan and not all have been straight forward, but always promptly there to help.

terrible experience - no customer care whatsoever. One star for responding.

Reached out regarding replacement parts to service an item previously ordered. Support team quickly contacted the manufacture, confirmed the parts availability and provided a link for purchase. Couldn't be happier being able to source original parts without the headache!

Poca profesionalidad por parte de los gestores de la pagina al tener los precios no actualizados ni comparados con el proveedor me encontrado con una subida de 61 euros en la factura, todo por su negligente trabajo. que confianza da selecionar para comprar un producto y que luego el precio no se ajuste a la realidad, no recomendable. Alguien no esta haciendo correctamente su trabajo

I have placed over 120 orders from RHDJapan in the last 6 years and have never been disappointed.
Great service, great team and always quick to respond.