Jpfans Reviews 

516
TrustScore 4.5 uit 5

4,5

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Being up front about expensive shipping fees would be nice. I told my son for his birthday I had enough money to buy him $250 in gifts for himself. After he spent his money on 4 of your action figures... Toon meer

Beoordeeld met 5 van de 5 sterren

App is easy to use and I like how the Customer Service team will reach out if there is a problem. I had to repurchase one item because the original one was unavailable and got a credit right away for... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very smooth service, extremely clear parcel management in Japan, and photos provided to verify the items. International shipping (received one week after paying for the shipment). Note for those in... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Customer service is great! A worker got back to me within 12 hours every time I had an issue. Worker fixed my problems politely and efficiently. Delivery was decently fast. No problems with d... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Online marktplaats
  2. Exporteur
  3. Vlooienmarkt
  4. Verzendservice
  5. Verzamelplaatjeswinkel

Geschreven door het bedrijf

JPFans is a professional Japanese shopping agent platform. We support purchases from popular Japanese websites such as 「Mercari」, 「Rakuten」, and 「JDirectItems Shopping」, allowing you to shop for Japanese products with ease, hassle-free and secure.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

516 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 96% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,5

Alle reviews

(516)

515 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great shipping speed

Very fast shipping and item quality great

6 september 2026
Logo Jpfans

Antwoord van Jpfans

Thank you for your wonderful 5-star review! We're so glad your order arrived quickly and that you're happy with the item quality. We truly appreciate your support and hope to serve you again soon! 😊

Beoordeeld met 1 van de 5 sterren

Being up front about expensive shipping…

Being up front about expensive shipping fees would be nice. I told my son for his birthday I had enough money to buy him $250 in gifts for himself. After he spent his money on 4 of your action figures-I ended up spending at least $50 in shipping for each toy to be delivered here. I ended spending $450+ dollars on his birthday cause of unexpected shipping fees this company never mentioned at the time of the purchase. I’ll never make that mistake again.

6 september 2026
Beoordeeld met 5 van de 5 sterren

App is easy to use and I like how the…

App is easy to use and I like how the Customer Service team will reach out if there is a problem. I had to repurchase one item because the original one was unavailable and got a credit right away for the cancellation order, which I used to purchase from another seller. Items were packaged securely and there are multiple shipping options. Even the cheapest option ships pretty quickly.

6 september 2026
Logo Jpfans

Antwoord van Jpfans

Thank you for the wonderful review! We're glad you love the app and how our team keeps in touch when issues come up. It's great to hear you got a quick credit and that our shipping options worked well for you. See you again soon! 😊

Beoordeeld met 5 van de 5 sterren

Items

My items came in great time and good condition!! Cheap prices for my items too, although shipping was a bit pricey but the coupons made it a bit cheaper!!

4 september 2026
Logo Jpfans

Antwoord van Jpfans

Thank you for the great review! We're so glad your items arrived quickly and in good condition. Happy to hear the coupons helped with the shipping costs—we appreciate your feedback and hope to see you again soon! 😊

Beoordeeld met 5 van de 5 sterren

Very helpful and good delivery service

Very helpful and good delivery service

5 september 2026
Logo Jpfans

Antwoord van Jpfans

Thank you so much for your 5-star review! We’re delighted to hear our service was helpful and your delivery went smoothly. We truly appreciate your support and look forward to serving you again soon! 😊

Beoordeeld met 5 van de 5 sterren

Ordering to England a breeze

It had taken me a while to finally place an order as I was unsure how complicated it would be to order but it was extremely fast.

I managed to Order Kpop PCs which have been on my watchlist for over a year. I also had some heavier items and the package arrived safe, secure and so much faster than the shipping estimate (less than a week)
I only paid for 2 additional services as 2 of the items I purchased I wanted to check the contents and the photos JPFans sent was reassuring.

Once you request for the items to be boxed, JPFans send you an image of all the packaged (sealed unless services have been paid) before they pack your box and then send you picture of the box once packaged, dims and weight then give you the option to select your preferred shipping coat/service. My box was heavy and it came to far less than I expected.

I also reached out to support to asked if items would be taken out of the original packaging before packing and they confirmed that only if you pay per item for a photo/ video/ inspection otherwise they box as they receive the item into the warehouse. The response was fairly fast given the time difference and was resolved so fast.

TIPS
If you are new to their service they offer first time coupons that help with shopping and Delivery costs which was a nice touch.
Make sure you keep to under customs cost for UK to limited fees into UK.
Be mindful that there is procurement fee when adding items to the basket so the initial price you see will have a mark up.
Be aware if ordering from third party sites, the shipping speed is down to the seller so sometimes items can ship fairly late. JPFans has kindly messaged seller on my behalf a prompt in order to speed this up.

I definitely will order again from JPFans.

2 september 2026
Review zonder uitnodiging
Logo Jpfans

Antwoord van Jpfans

Thank you for the amazing 5-star review! We're so happy your first order went smoothly—from fast delivery to secure packaging and reassuring photos. It's great to know our customer service helped too. We look forward to helping you again soon! 😊

Beoordeeld met 5 van de 5 sterren

My JPFans haul to Europe

second time I’ve used Jpfans and honestly life changing, you can find figures for VERY cheap and it’s helped me save a lot of money, I bought a madoka kaname nendoroid for about £36 pound where as if I were to buy it anywhere else it would of probably costed me £60, Shipping can get pricey but with their up to 60 day free storage in their warehouse saving up for shipping shouldn’t be too hard and plus you can just get coupons through jpfans discord to help with shipping just incase. I definitely recommend atleast having a look on jpfans it’s totally worth it xo love ya jpfans

4 september 2026
Review zonder uitnodiging
Logo Jpfans

Antwoord van Jpfans

Thank you so much for your lovely review! We're thrilled you found great deals and saved so much on your Madoka Nendoroid. It's wonderful to hear our free storage and Discord coupons helped too. Thanks for recommending JPfans—we love having you as a returning customer! 😊

Beoordeeld met 5 van de 5 sterren

Great Service

The experience was super simple and excellently communicated to me as everything happened, shipping was super well packaged and quick as well as fairly priced

28 augustus 2026
Logo Jpfans

Antwoord van Jpfans

Thank you for the lovely review! We're so happy your experience was simple and clearly communicated, and that your order arrived well packaged, quickly, and at a fair price. We appreciate your support and hope to see you again soon! 😊

Beoordeeld met 1 van de 5 sterren

absolute scam

when youre on a product page they (very smartly) say shipping fee: free. but then if you dont read closely it says only for in japan. in reality you have to pay the shipping fee afterwards... when i tried to refund it within 5 minutes of ordering they rejected it. DO NOT USE THIS SCAMMY ASS WEBSITE

3 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

JPFans is the GOAT of Proxy Sites

Something great about JPfans is that their customer service is crazy good. I’ve had issues with me accidentally putting the wrong items together in packages or needing a refund for an item and they’ll help you incredibly fast. Their interface just makes it super easy to find what your looking for, and the multiple different shopping sites like Mercari and JPFleamarkets make it even easier to find deals that would cost over a hundred dollars on eBay or Amazon. The ability to use photos to find your items is literally a godsend. Other shopping sites don’t have the feature or you’ll have to go through google lens to find it and then get a link; everything is just super intuitive as well. The shipping estimate tool also helps a ton with planning out which items you’ll want to ship together. I recommend finding the dimensions of your item first because they charge based on volume so find the total volume can make your pricing more accurate.

1 september 2026
Logo Jpfans

Antwoord van Jpfans

Thank you so much for this amazing review! 🌟 We're thrilled to hear you love our customer service, intuitive interface, and handy tools like photo search and shipping estimates. Your tip about measuring dimensions is super helpful too. Happy shopping, and see you again soon! 😊

Beoordeeld met 5 van de 5 sterren

Very nice workers

Very nice workers, the shipping is fast and it updates everyday, my figures come safe and secure

3 september 2026
Logo Jpfans

Antwoord van Jpfans

Thank you for the wonderful review! We're so glad our team took good care of you and that your figures arrived quickly, safely, and securely. We truly appreciate your support and hope to see you again soon! 😊

Beoordeeld met 5 van de 5 sterren

very good service

very good service, they always answered any questions I had, fast and helpful service, everything perfect, I just want to tell you that I am from the country Uruguay and thank you very much for bringing the merchandise here

3 september 2026
Logo Jpfans

Antwoord van Jpfans

Thank you for your kind words! We're so happy our team was fast and helpful, and that everything reached you perfectly in Uruguay. We truly appreciate your trust and look forward to serving you again soon! 😊

Beoordeeld met 3 van de 5 sterren

* I dont know price of delivery before…

* I dont know price of delivery before I place order
* I cannot refund product

3 september 2026
Logo Jpfans

Antwoord van Jpfans

Hello, we apologize for the inconvenience.

As a Japan‑based proxy service, international shipping fees are calculated after your items arrive at the JPFans warehouse and are packed, based on the actual weight, dimensions, destination, and shipping method selected. Since these factors vary by order, the exact cost can only be determined during the shipment preparation stage – which is why the final amount cannot be shown at checkout. This is standard practice in the proxy service industry. We recommend using our shipping cost estimator before placing an order – enter your estimated size and weight to get a rough idea of the cost range in advance.

Regarding refunds: since most items come from second‑hand platforms like Mercari, whether a return is accepted mainly depends on the seller's policy, and we cannot intervene directly. However, if an order is canceled due to seller‑related reasons (e.g., out of stock), the item cost is fully refundable.

If you have a specific order you'd like us to review, or if you have any questions about your order charges, please feel free to contact our support team via the "Contact" button on your order page – we'll follow up with you as soon as possible.

Beoordeeld met 5 van de 5 sterren

entrgas rapidas y con calidadd en el producto

me gusta que hay variedad y buenos precios, el servicio al cliente siempre a sido muy útil y eficiente, las entregas son rápidas y nunca he tenido problemas de que lleguen con daño o faltante

2 september 2026
Logo Jpfans

Antwoord van Jpfans

¡Muchas gracias por tu maravillosa reseña! Nos alegra mucho que valores nuestra variedad, precios y la eficiencia de nuestro servicio al cliente. También nos encanta saber que tus entregas llegan rápidas y en perfectas condiciones. ¡Te esperamos pronto! 😊

Beoordeeld met 5 van de 5 sterren

Good Service 👍

The app is very easy to use! I found what I was looking for and the shipping was fast. Items came well packaged with no damage

28 augustus 2026
Review zonder uitnodiging
Logo Jpfans

Antwoord van Jpfans

Thank you so much for your wonderful review! We're delighted you found the app easy to use and that your items arrived quickly and safely packaged. Happy shopping, and see you again soon! 😊

Beoordeeld met 5 van de 5 sterren

Perfect!!

Perfect!!! I can buy BTS merch that I don't usually find in my country thanks to the fans

26 augustus 2026
Logo Jpfans

Antwoord van Jpfans

Thank you for the perfect review! We're so happy we could help you get BTS merch that's hard to find in your country. Happy collecting, and see you again soon! 😊

Beoordeeld met 5 van de 5 sterren

Jpfans is an excellent proxy service.

This was my first time using a proxy site, so I was pretty nervous. Jpfans made the experience pleasant and simple! The site instructions were easy to follow, and the estimated shipping cost feature made purchasing an item feel secure by providing approximate shipping estimates and options so I knew how much things would cost. When I had a question that could not be answered by the chat bot, I was diverted to a messaging service with an employee. Their responses were clear polite and quick and answered all my questions making the process smooth and pleasant. Once I placed my order, I was notified of updates in the items dispatch from the seller and it's progress regularly, and received clear images once the product reached the jpfans Wearhouse. I was then able to choose my desired shipping method, and received tracking details. the product arrived quickly and safely. The instructions were clear, the jpfans team was extremely helpful and the package arrived within the estimated travel time. I will be using this service again! I would also like to mention that this company works with community members by sponsoring them, and that was how I found it. There are also many coupons available! I highly recommend this service.

5 januari 2026
Review zonder uitnodiging
Logo Jpfans

Antwoord van Jpfans

Thank you so much for this wonderful review! We're thrilled your first proxy experience felt simple and secure. Clear updates and helpful support are what we aim for, and we're glad your package arrived safely. We appreciate your trust and look forward to serving you again! 😊

Beoordeeld met 5 van de 5 sterren

Great Prices and a Smooth JPFans…

Great Prices and a Smooth JPFans Experience

I’ve had a really good experience using JPFans for buying Japanese collectibles and merchandise. For my recent haul, I picked up a Broly BR Super Alternate Art card, ONE PIECE Magazine Vol. 20, a Revoltech Yamaguchi Gurren Lagann Lazengann figure, figma 248, and the Jujutsu Kaisen Itadori Yuji S.H.Figuarts Sukuna’s Vessel figure.

One of my favorite things about JPFans is the prices. I’ve found some really good deals compared with other places, but the Credit Mall is definitely one of the best parts. The Credit Mall bundles can have discounts of up to 99% off, which can make some items extremely cheap compared with their normal prices. It’s definitely worth checking the Credit Mall regularly because there can be some crazy deals if you find the right bundle.

The regular prices are also pretty good, and I like that there is such a wide selection of Japanese products. I was able to find things like trading cards, figures, magazines, and anime merchandise that can be harder to find elsewhere.

My recent parcels were delivered between August 25 and August 29, so shipping was pretty quick as well. The tracking updates made it easy to follow the packages from the warehouse through delivery. Everything arrived safely, and overall I was happy with how my orders turned out.

A tip for anyone using JPFans is to check the Credit Mall before buying normally. Some of the bundles have huge discounts, and I’ve seen deals advertised as up to 99% off. Between the Credit Mall deals and the already competitive regular prices, JPFans has been a great option for finding Japanese collectibles without paying the prices I usually see from other sellers.

Overall, I’ve had a great experience with JPFans and would definitely use it again. The selection is good, shipping has been reliable for me, and the prices especially the Credit Mall bundles are what really make it stand out.

20 augustus 2026
Review zonder uitnodiging
Logo Jpfans

Antwoord van Jpfans

Thank you for the fantastic review! We're thrilled you enjoyed great deals, especially through the Credit Mall, and that your collectibles arrived quickly and safely. It's wonderful to know our selection and tracking kept you happy. We look forward to serving you again soon! 😊

Beoordeeld met 5 van de 5 sterren

Pour moi cst un paradie j'achète tout…

Pour moi cst un paradie j'achète tout mes Kirby sur JPfan 🥰 livraison entre 30-40€ mais ont peut regroupé toutes nos commande dans un seul colis 🫡

2 september 2026
Logo Jpfans

Antwoord van Jpfans

Merci beaucoup pour votre adorable avis ! 💛 Nous sommes ravis que JPFans soit votre paradis pour vos achats Kirby. Et oui, regrouper vos commandes en un seul colis, c’est tout l’intérêt ! À très bientôt pour de nouvelles trouvailles 🥰

Beoordeeld met 5 van de 5 sterren

Package arrived quickly and in perfect…

Package arrived quickly and in perfect condition! All items were protected and I am extremely happy with my purchase!

1 september 2026
Logo Jpfans

Antwoord van Jpfans

Thank you so much for your wonderful review! We're thrilled your package arrived quickly and in perfect condition, with all items well protected. Your happiness means the world to us. We look forward to serving you again! 😊

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer