Jarno

Hello Jarno;
Thanks for your interest and enjoy your authentic smoke.

IMPORTANT NOTE:
New Regional products are now available and we do ship worldwide🥳.
Please visit our regional websites;

HitCigars Global 🍂–> We are very happy to offer you world-known cuban cigars, world cigars, cigarettes, heated tobaccos, hand rolling tobaccos, pipe tobaccos, tea, coffee brands.
HitCigars Cigars 🍂–> We are very happy to offer you world-known cuban and world cigars brands. Site is just for cigars.
HitCigars Indonesia 🍂–> We are very happy to offer you world-known cigarettes (regular & flavored), rolling tobaccos, heated tobaccos and coffee brands .
HitCigars Malaysia 🍂–> We are very happy to offer you world-known cigarettes (regular & flavored), hand rolling tobaccos (regular & flavored), pipe tobaccos (regular & flavored), heated tobaccos and tea brands.
HitCigars Vape Club 💨 –> We are very happy to offer you world-known disposable vape brands.

Best Regards,

Dear Jarno,

We're genuinely sorry to hear about your dissatisfaction with our products and the experience you've had with our return process. Ensuring the satisfaction of our customers is paramount, and we regret that we fell short of meeting your expectations.

Regarding the quality of our clothing, it deeply concerns us that our products didn't meet your standards. We continuously strive to offer high-quality items and we regret that this wasn’t reflected in your experience.

Regarding the return policy, we understand your concerns about the shipping costs. We're constantly looking for ways to improve our policies to better serve our customers. We would like to offer our assistance to resolve this matter. Please contact our customer service team at support@2kwrld.com, and we'll do our best to find a suitable solution for you.

Your feedback is incredibly valuable, and we appreciate you bringing these issues to our attention. We hope for the opportunity to regain your trust and make things right.

Thank you for your understanding and giving us a chance to improve.

Warm regards,
Isak
Quality Control Manager
2K WRLD

Beste Jarno,

Het spijt ons heel erg dat wij u bestelling nog niet hebben kunnen leveren. Helaas hebben wij het door u bestelde model niet op voorraad en hebben wij een nabestelling gedaan bij de fabrikant. Helaas hebben wij nog steeds geen levering van onze fabrikant ontvangen en ook kunnen zij ons momenteel geen exacte leveringsdatum geven. Zoals reeds aangegeven, informeren wij u direct als wij de nabestelling ontvangen en u kunt uiteraard ook uw bestelling annuleren, indien u niet langer wilt blijven wachten. Wij verontschuldigen ons voor dit veroorzaakte ongemak.

Met vriendelijke groet, 
Edel Optics.