donna

Waardeloze help desk. Wacht al 6 weken op resultaat, enige wat ze kunnen is sorry zeggen en dat ik meer moet betalen. Terwijl ik door hun fout in deze situatie zit. Compensatie ho maar. Heb meerdere mogelijkheden zelf aangekaart, niks mee gedaan. Dus nog steeds de verkeerde vlucht tijd, waar ik ondertussen 180 euro voor moet betalen terwijl wanneer ze het meteen gefixt hadden het 73 euro was geweest. Ik wil dat edreams dit verschil qua kosten op zich neemt

Very disappointing customer service. Everything is completely standardized, and no one seems to have the authority or empowerment to actually help customers. All you get are generic, copy-and-paste responses that don't address the issue. It feels like you're talking to a system rather than people who are willing or able to solve problems. I expected much better service.

Very bad service, nobody is able to help changing the flight. Wait already more than 3 weeks to get a change done.

I wish I could give 0 stars because this company doesn't deserve even one.

I've sent more than 15 emails, spoken to over 10 different customer service agents, and wasted more than 6 hours of my time trying to get a simple issue resolved. Every time I'm promised help, nothing happens. No solution, no accountability, and no communication.

This is, without a doubt, the worst customer service I've ever experienced. Completely incompetent and a total waste of time. Avoid this company if you value your time and sanity.

I am extremely dissatisfied with my experience, and unfortunately this is not the first time I have encountered issues with your company. As a result, I will be sharing my experience online and I will never book with you again.

Your company makes many promises, but fails to deliver on them. Every issue requires an unreasonable amount of time, effort, and repeated follow-ups just to receive a response, let alone a solution.

The customer service is completely unacceptable. The staff are unhelpful, unwilling to take responsibility, and show little to no concern for their customers. Rather than resolving issues, customers are simply passed around without any meaningful assistance.

Furthermore, your so-called "Best Price Guarantee" appears to be nothing more than a marketing slogan. When customers try to make use of it, excuses and technicalities are used to avoid honoring the promise.

I find this entire experience highly disappointing and unacceptable. A professional company should stand behind its commitments and treat its customers with respect. In my case, neither of those expectations were met. I cannot recommend your services to anyone and will not be using them again in the future.

Was lang aan het twijfelen over zonnepanelen.
Uiteindelijk de keuze voor Hegg gemaakt.
en dat was een GEWELDIGE keuze.
goed advies en erg professioneel

Top service, geen rijen en Pablo was een zeer vriendelijke medewerker!

prachtige kwaliteit