Shipping Protection
Add optional Shipping Protection to an eligible LINTICO order for extra support if certain delivery problems occur. The service is provided and administered by XCOTTON, which reviews claims and determines eligible resolutions under its Terms.
What is Shipping Protection?
What is Shipping Protection?
Shipping Protection is an optional add-on for eligible orders. It is separate from LINTICO's product and return policies. XCOTTON manages protection eligibility, claim review, requests for supporting information, and approved resolutions.
Availability and price
Shipping Protection is available only for eligible orders and supported destinations. If it is available for your order, the option and XCOTTON-calculated price will appear in the cart before checkout. The amount shown for that order is the applicable price.
What's Covered
Coverage is subject to the applicable eligibility requirements, reporting deadlines, supporting evidence, exclusions, and XCOTTON's review under the official Terms.
Delay
If any package in an order remains undelivered after the published delivery window, the order may qualify for a one-time delay benefit of up to USD 16, subject to the applicable Terms. The benefit is available once per order, regardless of how many packages are delayed.
Loss
A package lost in transit.
Theft
A package marked delivered but not received, including one stolen after delivery.
Damage
Physical damage to merchandise during transit. Damage to outer packaging alone is not covered when the merchandise is intact.
Misdelivery
Eligible redelivery caused by carrier error when the order address was complete and correct.
How it works
Check the cart
For an eligible order, the cart displays the Shipping Protection option and its price before checkout.
Choose the protected total
Select the displayed option to include Shipping Protection, then review the cart total before paying.
Keep the confirmation
After your order ships, look for a separate Shipping Protection confirmation email from XCOTTON. Search your inbox for "XCOTTON" or "Shipping Protection," and check Spam, Junk, Promotions, and other filtered folders.
Who should I contact?
Contact XCOTTON through the claim portal or at support@xcottons.com.
Contact the carrier using the details in your tracking information.
Contact LINTICO Customer Care at customerservice@lintico.com.
Not sure where to start?
If you are unsure where to start or have difficulty reaching XCOTTON or the carrier, contact LINTICO Customer Care at customerservice@lintico.com. We can help you identify the appropriate next step. XCOTTON remains responsible for Shipping Protection claim decisions, while the carrier controls real-time delivery operations.
How to file a claim
Open the XCOTTON claim portal
Use the email address associated with the order and your Protection ID or Order ID.
Select the issue and submit available details
Describe what happened and provide the information requested for that type of claim.
Keep the item and evidence
Keep the merchandise, inner and outer packaging, shipping label, photos, video, tracking records, and carrier messages until XCOTTON completes its review. Additional case-specific evidence may be requested.
Need help with your claim submission?
Having trouble accessing the claim portal or need help with your submission? Contact XCOTTON Support at support@xcottons.com or call +1 (888) 715-1686.
Timing essentials
Delay
The delivery window begins on the shipment date and is calculated using the maximum transit time published for the destination and shipping method; pre-shipment processing time is not included. If any package remains undelivered after that window, submit the claim no later than 90 days after shipment.
Loss
A domestic package is treated as lost if it has not been marked delivered within 30 days after shipment; an international package is treated as lost if it has not been marked delivered within 45 days after shipment. Submit the claim no later than 90 days after shipment.
Theft
If tracking is marked delivered but the package is not received, including where it may have been stolen after delivery, report the claim within 7 days after the tracking status changes to delivered.
Damage
If merchandise is physically damaged during transit, report the issue within 7 days after the carrier's tracking status is updated to “delivered.”
Misdelivery
If the order address was complete and correct but the carrier delivered the package elsewhere, report the issue once the misdelivery is identified and submit the claim no later than 90 days after shipment.
Essential FAQs
Eligibility based on merchandise value
An order may be eligible for Shipping Protection when the amount paid for merchandise after discounts and Store Credit is more than USD 0 and no more than USD 13,000. Eligible LINTICO Gift Card payments are treated as cash-equivalent payments. Store Credit is not. Shipping charges do not count toward the merchandise-value requirement.
How is the delay benefit calculated?
For one approved delay claim, the benefit is the lower of USD 16 and the cash-equivalent amount actually paid for covered merchandise after discounts and Store Credit. Eligible LINTICO Gift Card payments count as cash-equivalent payments. Shipping, taxes, duties, and the protection fee are excluded from this calculation.
What if I cannot find the XCOTTON confirmation email?
Search your inbox for "XCOTTON" or "Shipping Protection," and check Spam, Junk, Promotions, and other filtered folders. If you still cannot find the email, visit the XCOTTON claim portal or contact support@xcottons.com or +1 (888) 715-1686. Have the email used for your order and your Order ID available.
What is not included in the protected amount?
Taxes, duties, the Shipping Protection fee, and other uncovered charges are not included. Treatment of shipping charges depends on the approved event and resolution; see the official Terms for complete details.
What resolution may be available after approval?
Available options may include a refund, replacement, or reshipment, depending on the approved case and product availability. XCOTTON presents the options available for the claim, and the customer chooses from those options.
Can Shipping Protection be canceled?
A cancellation request may be submitted to LINTICO before shipment and is subject to the order status. Shipping Protection becomes effective when the order ships and cannot be canceled after shipment.
Are there exclusions?
Yes. The official Terms contain exclusions, including certain war, civil unrest, seizure, government detention, terrorism, address-error, unshipped-parcel, recipient-refusal, and pre-shipment product events. Review the Terms for the complete wording and the rule that applies to your claim.
