FAQs

Founded in 2023, LINTICO is a nature-inspired lifestyle brand with linen at its core. With our expertise in linen, we help mature women experience genuine, lasting comfort and ease in every part of daily life. We are committed to easing hot flashes, feelings of restriction, and everyday discomfort through natural fabrics; using meticulous craftsmanship and science-informed design to eliminate long-standing concerns that linen can feel itchy or stiff or be difficult to care for; and turning everyday clothing into timeless wardrobe pieces that can be treasured for decades. We believe true luxury is physical comfort, not outward display. Good clothing should not simply impress at first glance; it should bring pleasure every day it is worn. You should not have to adapt to linen. It is naturally suited to a slower pace of life. Guided by "Linen that Loves You Back," we hope to give the body space to breathe and relax in a fast-paced world. Learn more about our brand on the Our Story page.

You can find the account sign-in icon in the top right-hand corner of the website. Signing in or creating your Lintico account is quick and simple, with two convenient options to choose from:

1. Quick Sign-In with Shop Account

Click the prominent purple Continue with shop button to instantly log in or create an account using your existing shop credentials, skipping the need to enter your email address manually.

1. Email Sign-In / New Account Setup

Enter your registered email address in the dedicated email input field, then click the Continue button to proceed. If you do not yet have an account, this email workflow will guide you through the account creation process automatically.

Before you continue, you can opt in to receive the latest news, exclusive offers, and updates by keeping the "Email me with news and offers" checkbox selected. By clicking any continue option, you confirm that you agree to our Terms of service.

Having a LINTICO account offers you several advantages, including the ability to:

Efficiently manage and track your orders.

Easily review your order history.

Conveniently apply coupon codes linked to your account.

Save time by storing your shipping and billing information for future orders.

We support multiple currencies to provide a localized shopping experience. You can select your preferred currency using the country or currency selector. Currently, we support USD, CZK, DKK, EUR, SEK, PLN, AUD, CAD, GBP, RON, CHF, HUF, AED, QAR, SAR, SGD, and NZD. All transactions are processed in the currency you select at checkout, so you will be charged in your chosen currency.

Go to the shopping cart page, find the item, and click the trash icon below its name to delete it.

Sign in to your LINTICO account and open your profile or saved-address settings to add or update an address. To change the shipping address for an order already placed, contact LINTICO promptly. We cannot promise a change after fulfillment has started.

Open your LINTICO account menu and select the sign-out option. If you are using a shared device, close the account page after signing out.

We regret to inform you that once an email address is registered, it cannot be modified. This is primarily for the security of your account.

If you haven't made a purchase yet, we recommend creating a new LINTICO account with your updated email address.

If you already have orders or coupon codes associated with your current account, we advise keeping this account until all outstanding matters are resolved. Afterward, you can register a new account using your correct email address.

Please click the 'unsubscribe' button at the top or bottom of any email to unsubscribe. If you are having trouble, or if you have any specific feedback, please don't hesitate to contact our customer support team at customerservice@lintico.com. We also welcome you to leave a product review directly on our website anytime!

Once your order has been successfully delivered, you will receive an email invitation from us to share your thoughts through a product review. Simply follow the instructions provided in that email to submit your feedback. You are also more than welcome to leave a review directly on any product page, or contact our customer support team at customerservice@lintico.com to share your experience.

You can access the size chart for each product on the respective product's detail page. Simply click on the 'Find Your Size' text, located on the left side of the 'Select Size' option.

To ensure your linen pieces drape beautifully and fit flawlessly, we provide detailed garment dimensions alongside standard US and UK/AU size conversion charts. You can easily toggle between INCHES and CM at the top of our size chart to match your preferred system. If you are ever between sizes or unsure about a specific silhouette, simply drop us a line at customerservice@lintico.com. Our dedicated support team is happy to offer personalized fit recommendations within 24 hours.

Because our premium flax and natural linen collections are meticulously cut and measured by hand, please note that there may be a minor variance of 2–3 centimeters (approx. 1 inch) from the listed size guide. Since pure linen gently softens and adapts to your body's silhouette with wear and washing, we highly recommend reviewing the specific measurement diagram (showing bust, shoulder, and length guidelines) to choose the fit that best matches your personal styling preference.

During photo shoots, our photographers try to do their best to picture products as closely to real-life colors as possible. However, slight differences may occur from time to time due to variations in screen displays, lighting conditions, and visual perception.

Linen is a natural fiber, so its color and texture may vary slightly from batch to batch.

Twill linen is more resistant to wrinkles and stains than regular linen. The fabric is marked by its distinct diagonal pattern. Twill linen is more resistant to wrinkles and stains than plain-weave linen.

All of our linen pieces are pre-shrunk to help minimize shrinkage after washing. For best results, please follow the care instructions below.

• Machine wash cold with similar colors on a gentle cycle.
  
• Tumble dry on low and remove promptly.
  
• Iron on low heat if needed. A warm iron is acceptable.
  
• Never use chlorine bleach, as it can damage linen fibers and cause discoloration. For stains, use a gentle linen-safe stain remover and test it on a small hidden area first.
• For full linen care tips, please see our Linen Care Guide.

The primary difference between European linen and regular linen lies in the traceability, environmental standards, and superior fiber quality guaranteed by the European Flax® certification.

• Environmental Impact (The "Three Zeros"):
  Unlike standard linen production, European linen is renowned for its eco-friendly attributes: zero irrigation, zero GMOs, and zero waste. It relies entirely on natural rainfall and traditional farming methods, making it one of the most sustainable fibers in the world.
• Guaranteed Quality & Traceability:
  While "regular linen" can come from various unverified sources, European Flax® is a premium certification. It ensures transparency at every stage—from seed to fiber. This collective effort by European producers guarantees a consistent, high-end fiber that meets strict ethical and quality standards.
• Performance & Comfort:
  European-sourced fibers are highly sought after for their exceptional ability to regulate temperature and humidity. They are naturally hypoallergenic and have a superior affinity for dyes, resulting in a more vibrant and durable fabric compared to standard alternatives.
• The Artisan Touch:
  At LINTICO, we view European linen as the "cream of the crop." By combining these world-class natural fibers with our traditional weaving craftsmanship, we create a fabric that is not just a commodity, but a work of art that softens and improves with every wear.

We invite you to explore our Sale Page, where you can discover products currently on sale. Enjoy 10% off on our Best Sellers page with code BS10.

We offer an exclusive 10-50% discount for new email subscribers! To subscribe and receive your coupon code, follow these simple steps:

1. Look out for the pop-up screen on our website when you first visit. Enter your email to subscribe and receive the discount code.
2. If you missed the pop-up, no worries! You can subscribe via the top banner entry, sidebar subscribe button, or scroll down to the bottom of our website and enter your email. You will receive a welcome email containing your exclusive discount code right away.

On the checkout page, the order summary is displayed on the right-hand side. Below the order summary section, locate the 'Enter your code' text, and then input your code or gift card into the provided blank field. Additionally, you can click the ‘APPLY’ button to browse and select any other available coupons you may have.

Please check for the following potential issues:

Ensure that your coupon code has not expired.

Some codes may have limitations on specific products or total order amounts.

Certain coupon codes, like store credit codes, are tied to your LINTICO account.

If you have further questions about shipping, contact us at customerservice@lintico.com

Typically, you should receive an email containing your order number as soon as your order has been successfully paid for. If you haven't received an order confirmation email, please consider the following potential issues:

• 1. Verify Your Email Address
  First, ensure that the email address you used to place the order is accurate and spelled correctly.
• 2. Check Your Spam Folder
  Sometimes, order confirmation emails can end up in your spam or junk folder by mistake. Please take a moment to check these folders to see if the email has been misplaced.
• 3. Double-Check Payment Status
  Double-check that your order payment was completed successfully. If the payment didn't go through, the order confirmation email may not have been triggered.

If you've reviewed these points and are still experiencing issues, feel free to contact our customer support at customerservice@lintico.com for further assistance.

First, look for a LINTICO order number and confirmation email, then check the payment status. A pending payment authorization is not the same as a completed charge and may be released automatically by the payment provider. If you see a completed charge but no confirmed order, contact us at customerservice@lintico.com and provide the relevant information. Do not send your full card number or security code.

Most in-stock orders are prepared within the processing time published on our Shipping & Delivery page. Preparation may take longer during holidays, promotions, pre-order periods, or when an item requires additional handling. If your order has not shipped after the published processing window, contact customerservice@lintico.com so we can review its status.

Please note that orders can only be modified before they are shipped out. If you wish to change your order, please reach out to customerservice@lintico.com before it is shipped out. 

Please note that shipping methods can only be upgraded before your order is dispatched. If your package hasn't shipped yet and you are willing to cover the additional cost, we can absolutely accommodate your request! To initiate this change, kindly reach out to our customer support team at customerservice@lintico.com and they will assist you through the process seamlessly.

A cancellation request may be submitted to customerservice@lintico.com before shipment. Whether it can be completed depends on the order’s processing status. If both the order and its Shipping Protection are successfully canceled before shipment, any applicable refund will be processed as part of the same cancellation. Shipping Protection becomes effective when the order ships and cannot be canceled after shipment.

An order may be canceled if payment is not completed, required order information cannot be verified, the destination cannot be served, or a security review cannot be completed. Please check the cancellation email for the reason stated for your order. If you see a completed charge or need help understanding the status, contact customerservice@lintico.com with your order number.

A multi-item order may be split into separate packages because items are prepared at different locations or on different schedules within our fulfillment network, helping improve delivery times. Each package will have its own tracking information, and you can follow its progress using all tracking numbers associated with your order.

Yes, you can purchase a LINTICO Gift Card directly on our website, and it will be delivered instantly by email. We offer digital gift cards in denominations of $100, $200, and $500. They make the perfect gift for someone to choose their own premium linen pieces. You can purchase one directly from our Gift Card page, and it will be delivered instantly via email.

If you have any inquiries or encounter difficulties, please feel free to contact us at customerservice@lintico.com.

Refresh the page and check that your internet connection is stable. If the problem continues, try a private window, another supported browser, or another device such as a phone or computer. If you still cannot check out, contact customerservice@lintico.com and include a screenshot of the error and the device and browser you were using.

Yes. An eligible LINTICO Gift Card can be used at checkout to pay for merchandise, shipping, and Shipping Protection, subject to its available balance and applicable terms. Enter the Gift Card code in the designated field at checkout. If the Gift Card balance does not cover the full total, use an available payment method for the remainder.

We accept major cards including Visa, Mastercard, Discover, and American Express, as well as PayPal, Apple Pay, Google Pay, Klarna, and Afterpay where available. Afterpay is currently offered only in Australia, Canada, and the United States. The payment methods shown at checkout are the options available for your order and may vary by country, currency, device, and order value. If you need help, contact customerservice@lintico.com.

LINTICO does not decline payments. Payment authorization is typically handled automatically by your card issuer, payment provider, or checkout security controls. If your payment is declined, check that your card details and billing address match, confirm that sufficient funds are available, and ask your payment provider whether the transaction was blocked. You may also try another payment method shown at checkout. If the problem continues, contact customerservice@lintico.com, and we will help check for any checkout issue visible on our end.

We’re sorry if you were charged incorrectly. Email customerservice@lintico.com with your order number, the amount and currency charged, the date of the charge, and a screenshot showing the transaction. For a card payment, include only the first six and last four digits of the card; never send the full card number or security code. For PayPal, include the PayPal transaction ID. We will review the information and do our best to provide an appropriate resolution.

First check whether one entry is a pending authorization and the other is a completed charge. A pending authorization may be released automatically by your payment provider. If two completed charges remain for the same order, email customerservice@lintico.com with the order number, dates, amounts, transaction references, and a screenshot with sensitive information redacted. Never send your full card number or security code. We will review the information and do our best to provide an appropriate resolution.

Unless checkout clearly states otherwise, import duties, taxes, and carrier clearance charges are not included in the order total.

Yes. LINTICO ships to many destinations across North America, Europe, Asia-Pacific, and the Middle East. Please review our Shipping & Delivery page for the current destination list and enter your address at checkout to see whether a shipping method is available for your order. If you encounter a checkout issue, contact customerservice@lintico.com.

We collaborate with multiple global logistics partners (including but not limited to FedEx, UPS, USPS, DHL, iMile, UniUni, SpeedX, Royal Mail, etc.) to provide efficient international shipping services. Depending on the destination and logistics requirements, different carriers may handle the final local delivery.

Shipping fees vary by destination and shipping method (Standard / Express delivery). You can find more details on our Shipping & Delivery page. If you have further shipping questions, contact us at customerservice@lintico.com.

LINTICO’s online operations team is based in Hong Kong. We source premium linen fabrics from Europe, and our garments are crafted in professional factories across Asia. Depending on inventory and logistics arrangements, orders are fulfilled through our global fulfillment network. We have warehouses in the UK, the USA, Germany, and China. To support fast and efficient delivery, your order will be dispatched from the nearest warehouse with the required stock.

Order timing has two parts: processing before shipment and transit after shipment. Check the product page for any item-specific preparation or pre-order timing, and see our Shipping & Delivery page for the current processing window and the estimated transit time for your destination and shipping method.

Tracking may pause between carrier scans, during an international handoff, or while customs and the local carrier process the package. Check all tracking numbers linked to your order and contact the carrier for the latest available scan. If the tracking remains unchanged beyond the expected transit window or you have difficulty obtaining an update, contact customerservice@lintico.com and we can help review the available information.

Once your order has been shipped out, you will receive an email with a tracking number. Go to the Track Order page and enter your tracking number or your order number and order email to track your order.

First confirm the delivery address shown on your order, check with household members or neighbors, and look around any safe-delivery locations. Then contact the carrier for delivery details. If the package still cannot be located and the order includes Shipping Protection, report an eligible delivered-but-not-received or misdelivery issue to XCOTTON within the applicable deadline. If you need help reviewing the available information, contact customerservice@lintico.com.

First, check whether your order was split into multiple packages and review all tracking numbers. If every package has been delivered but an item still appears to be missing, inspect the packaging before discarding it. If a package is torn, cut open, damaged, or shows signs of having been opened in transit, and the order includes Shipping Protection, keep all items received and all packaging, then submit an eligible partial-loss claim to XCOTTON. In all other cases, contact LINTICO at customerservice@lintico.com with your order number and photos of the items and packaging. We will review the information and do our best to provide an appropriate resolution.

We deeply regret any inconvenience caused. Kindly contact the LINTICO Support team at customerservice@lintico.com and include photos of the items you received, along with the SKU code on the packaging. Additionally, please specify whether there was any damage to the outer package upon arrival. Please rest assured that we will swiftly devise a satisfactory solution to address the issue.

If the difference is physical damage that occurred in transit, such as merchandise and packaging that arrived crushed, torn, or punctured, and the order includes Shipping Protection, keep the merchandise and packaging and submit an eligible transit damage claim to XCOTTON. If the style, color, size, material, or product received does not match your order or the relevant product description, contact LINTICO at customerservice@lintico.com with your order number, a description of the difference, and clear photos. We will review the information and do our best to provide an appropriate resolution.

Every product leaving our warehouse undergoes a quality check. If the merchandise is physically damaged in transit and the order includes Shipping Protection, keep the merchandise and all packaging, then submit an eligible damage claim to XCOTTON. In all other situations, contact LINTICO at customerservice@lintico.com with your order number and clear photos of the merchandise and packaging. We will review the information and do our best to provide an appropriate resolution.

Dyeing methods vary by material and product. Please check the product page for verified information about the dyes, testing, or certifications applicable to a specific item. If you need further information, contact LINTICO Customer Care at customerservice@lintico.com.

Our craftsmanship is a dedicated balance of traditional heritage and modern eco-conscious production. From weaving to final stitching, we prioritize ethical practices that minimize waste, conserve energy, and eliminate harmful chemicals throughout the manufacturing process. By honoring slow fashion and meticulous detailing, we create enduring linen garments built to last generations, reducing the desire for disposable fast fashion.

If you want to know more about our production process, please visit Our Craftsmanship

We believe in a circular fashion lifecycle where nothing goes to waste. From utilizing biological flax fields to implementing eco-friendly dyeing techniques and plastic-free packaging, we continuously optimize our supply chain to reduce our carbon footprint. When you choose LINTICO, you are joining a mindful movement that respects nature, celebrates artisans, and strives toward a cleaner, greener tomorrow.

We take pride in ethical manufacturing practices. Every product is made in factories that prioritize fair wages, safe working conditions, and workers' rights. We partner with experienced artisans, contribute to the well-being of their communities, and ensure that everyone involved in making our products is treated with dignity. Our support for these practices further strengthens our commitment to social responsibility in the fashion industry. To learn more about our production process, visit Our Craftsmanship.