Zeelool レビュー 

Great glasses, good quality, stylish and quick orders

Juan was such a great help and amazing 10/10,

Brillen passen nicht,Seh Verhalten in den Brillen,trotz Eingabe der Daten vom Brillenpass ist ganz schlecht.Rückerstattung geht gar nicht.Man wird ständig abgewiesen.Kein Ansprechpartner.Nie wieder.

Mon avis est mitigé. Mes verres sont magnifiques par contre ma vision n'est pas la bonne. Je ne vois rien. Je suis déçu puisque je n'arrive pas à les portées et pourtant je les aimes tellement.

Ordered 2 pairs of prescription sunglasses, they arrived quicker than I expected, love how well packaged they are. Good quality and look great.

I have purchased twice now and absolutely love these frames!! First time I didn’t like a pair I picked and they took them back no problem. They are there to help. Wonderful customer service and great styles and selection that fit great!! Highly recommend!

I purchased a pair of progressive glasses . I received them in a timely manner but the prescription is wrong and it was on their end not mine . I mailed them back the next day . I was supposed to call after I mailed them out , I did and was going to get a refund . They asked me if I would be willing to let them replace them . I finally conceded . I was told I would get a confirmation email . Never came . I called them back and they said I have to get a refund not a replacement . Still have yet to receive the refund . I called back and he was going to subtract the shipping from my refund and I had free shipping . Finally he looked it up and told me I would receive a refund minus the insurance I paid only . I still have no confirmation email on this . If you get a correct prescription count yourself lucky and all is well , if they mess up they are not willing to easily correct their mistake and their customer service is horrible . If a company makes a mistake and they want to keep a customer the customer should be treated like they are valued. Unfortunately this company treats their customers like a bother .

Shipping took 6+weeks for reading glasses.
I returned one pair I wasn’t happy with. They were supposed to give me store credit. They never gave me store credit and now want me to find a shipping receipt from 5 months ago to prove I sent it.
DO NOT USE THIS COMPANY!

3eme achat pour moi
2 x lunettes de vue myopie et récemment lunettes de soleil et de vue.
Entièrement satisfaite .

Premier achat sur le site et franchement très content de la qualité des lunettes et des verres plus un cadeau et une belle boîte reçu très rapidement et bon suivi de la commande

Ravie de cette 1 ère commande, des lunettes de qualité, j avais peur, portant des lunettes progressives, mais tout est parfait…

Je ne met qu’une étoile car on ne peut pas mettre moins, expérience désastreuse, lunette reçu ce n’est même pas la bonne correction, j’ai dû retourner chez mon opticien pour refaire des lunettes

J ai commandé mes lunettes depuis 2 semaines Livraison en 10-14 jours depuis aucun nouvel de leur part article toujours en traitement donc j’ai plus aucune confiance à ce marchand
Et j’en sais pas si je peux avoir remboursement de leur part Ne faites pas comme moi pour n’est pas regretter

Première commande pour moi et je suis extrêmement surprise de la qualité de la correction (myopie) et les lunettes parfaites j’adore. Je trouve très bien qu’on puisse par notre photo essayer les lunettes avant de commander. Coffret très jolie.
Par contre un peu déçu pour ma deuxième paire de lunette en ce qui concerne la correction, je pensais que pour une vison intermédiaire je pouvais mettre le livre un peu plus loin alors que la il faut que je mette le livre extrêmement prêt de mes yeux.

Parfait vous avez été super et je vous remercie beaucoup pour la solution apportée à mon problème
Je recommande

I just received my second order of glasses. I purchased another set of 3 including a pair of sunglasses with my prescription. The quality is solid, the fit is perfect, and the price was everything I could have hoped for.

I typically purchased my eyeglasses through the doctors office but once I began receiving my prescription after a check-up, I thought to give Zeelool a try. The ads showed up on my social media showing beautiful frames and low prices.

I choose snail mail to save money but it seems like it took forever for the glasses to arrive (they arrive within the time frame based on my shipping selection).

I plan to purchase a few more pairs of eyeglasses before the year is out.

Magnifique lunettes. Merci beaucoup zeelool

Ordered a pair of glasses. Tried to make a correction and they wanted to charge processing. I paid. Then, they asked for my correct prescription and said I would need to pay another processing fee. I asked to cancel and get a refund for the $92 I spent. They said I would have to get -10% of what I paid, which would be $84. What?! They didn’t make my glasses! So, I said fine. And then, they tried gaslighting me by saying if I paid for half of the -10% processing fee, they’d refund me $88. WTF?! That math doesn’t math! F@$# this company and report them to the Federal Trade Commission.

Zeelol's customer service and refund process have been a nightmare. Both of my prescription eyeglass orders were incorrect. After the first mistake, Zeelol issued a store credit and applied it to a replacement order instead of providing a refund. The replacement order was also wrong.

Now, Zeelol is refusing to refund my credit card, claiming they can only offer store credit because one was previously issued. I never requested a store credit; that was their decision. I should not be denied a refund because of how they chose to handle their error.

I do not want store credit, as I will not be ordering from them again. Based on my experience, I strongly recommend that potential customers review Zeelol's refund policies carefully before making a purchase.

Choose another vendor is you can!!

Je suis très satisfaite de ma commande, la monture a fait l'unanimité dans mon entourage et la qualité des verres est conforme à mon ordonnance.
Avis modifié suite à la réponse de Zeelool concernant les frais de douane : remboursement des frais de douane effectué sur simple demande avec les justificatifs.
Service client réactif.