Tokyo Otaku Mode レビュー 

I am writing this to warn other loyal customers about Tokyo Otaku Mode’s punitive and automated account practices.

I had an order that was unfortunately refused by Japan Post and sent back to their warehouse. Instead of reaching out to me, updating the order tracking, or notifying me that they were holding a pending reshipment, Tokyo Otaku Mode left me completely in the dark for months. With zero communication or updates on my dashboard, I reasonably concluded the package was lost or wouldn't arrive, and I ultimately initiated a standard payment dispute to recover my funds.

Rather than resolving the communication breakdown, TOM customer support immediately banned and restricted my long-term account. While they claimed they were "required" to restrict access due to the dispute, they chose to accept the dispute and permanently terminate my account anyway. While they have promised a $14.99 refund for my current TOM Premium subscription, they refused to refund past premium cycles—even though the loyalty perks associated with those cycles are now completely gone due to the ban.

Punishing a loyal customer with a permanent blacklisting because your own team failed to communicate a shipping failure is incredibly poor business practice. Buy from retailers who communicate transparently.

The rewards program can be tricky to navigate but including the shipping and cash back bonus, you will be saving money most of the time. I've ordered many figures and they have been packaged well.

Absolutely my favorite place to shop anime/video games/ pop culture etc. merchandise, being a paid member gets you way more than you expect, never had a damaged item or missing package, once I needed customer service and they were absolutely awesome, by the way you won’t get the best deal if you are not a premium member, so don’t blame TOM for that, it’s designed for collectors not one timers.

They failed to deliver the item, and refuse to refund for them or for other preordered items that have not even shipped yet. I would just like my money back, and have been emailing them for weeks. I hope they are all arrested.

Defect support is lacking. Had a very expensive figure arrive with an obvious paint defect (extra paint on the hair where it shouldnt be and cracked) and was only offered 10% cashback or points.
No hope of any actual resolution. I dont know who would be happy displaying a defective figure. No matter how much you may have spent. Went back and forward trying anything and everything. I even said I would post it back so they could send it to the supplier but they said they cannot and left it at that. Left with a disappointing figure in its box. Money wasted. Terrible experience

Tout s'est super bien ma peluche est arrivé même si l'envoi a été impeut long je suis pas pourquoi

I will be honest, as I've seen a lot of bad reviews for some reason of TOM. First off, the price was great, not too much at all! And since it was a preorder I got, after 2 months of waiting by ocean I chose, the figure came in perfect condition! I don't understand why so many give them bad reviews, but I honestly trust this company and already I paid for another preorder I'm excited to get in the future! 10/10, I recommend this group! If you're buying a preorder, of course it'll take awhile to ship till its released, and as its from Japan itself, it'll take time for it to be delivered. Thank you for the amazing figure, TOM!

I purchased a model air plane for my sons birthday and it arrived completely damaged i contacted the store and was promised a refund from seller its now 4 months and still haven't received it the seller doesnt respond to my messages or email not even an apology please avoid the store at all cost believe me

I wouldn't advise anyone to pre-order from them because they don't accept cancellations and there are hidden charges after your purchase. It's better to purchase when they're in-stock and avoid thinking of buying something from them and later cancelling it because it takes a long time to hear from them. VERY LONG. You have a 50% chance of getting a quick reply.

I give them positive reviews based on my own experience where they were able to cancel my order and refund. However, the amount of wait-time to hear back from them is awful sometimes. If I was a confident customer in my purchase, I'd likely wouldn't have any complaints.

Should’ve googled this business before placing order. Trust what people told you here, TOM is rubbish, none of it could compete with AmiAmi. You think you took advantage of a great deal, it’s actually a trap. Stay Away!!

- Slightly lower and attractive product prices

- Hidden fees after purchase
- High shipping costs
- Pushes their 3 month subscription scheme
- Long waiting time for your product to be shipped (minimum 3 months) (they can stall for longer)
- No refunds

Their prices are too good to be true, and you will realize it in the aftermath of buying from them. On top of that, you'll get the most low-end delivery experience.
The customer benefits from nothing on this site.

I have only pre-ordered one anime CD from TOM, so keep that in mind, but my experience was great, it was easy to order, it came fast for international shipping, the CD was VERY well packaged and works great! I haven't purchased any figures from TOM (yet lol) but I do know that they can't ship something to people if the manufacturer hasn't sent them to TOM yet, so I can't say if the low overall rating is warranted or if people are being inpatient but I had a good experience with them and will order from them again if they have something I want.

Getting coins for websites, then I was waiting for that stupid security check for over 3 days, for a damn code. Nah this is way ridiculous. Still waiting btw

Horrible website.
Been maybe a year or more of waiting for my package and I never received it. I had preordered the figure on Jan 5, 2023 so it was released a long time ago. I keep getting delay messages and they don’t give full refunds either for some reason so I either have to wait for who knows how long or get a refund that’s less than the amount I paid for.
Never ordering from them again.

They literally took 4 months just to tell us my figure got delayed, even though we ordered it in December of 2023. The figure was supposed to be released in January of this year, but apparently it got delayed until March, but a lot of people had already gotten theirs?? I’m so frustrated, considering it was pretty expensive and took a lot of patience already:/

I have no words..I ordered one figure almost 4 months ago and It’s still shipping..That was the first and last time I ordered something from this site.

I placed a pre-order on a plush on October 5 2023 and expected for my order to arrive really fast.

Usually when a product is in pre-order it means that you have received the product few days earlier in your warehouse and they're ready to be sent on the release date (Like CDJapan do for example), it's like promising that you will ship the package on the release date but you don't hold your promise.

Also, funny to say that the release of this plush was on December 31 2023 when the real release date was December 19 2023.

At that time of January 6 2024, I'm still waiting for my package but from what I've read so far, I shouldn't expect to arrive that soon...

And I payed for the EMS delivery, for a faster delivery.

I'm close to pay again for the same plush but on another site where I'm sure to receive it in time.

Avoid TOM at all cost unless you really like waiting ages for your pre-order to arrive, first and last time I'm buying something there.

En voyant les avis j’avais peur d’une mauvaise expérience. Mais tout s’est très bien passé. J’étais régulièrement informé de l’état d’avancement de mon achat. J’y ai commandé une figurine provenant du Japon. Je l’ai reçu hier parfaitement emballé et tout a été envoyé rapidement.

Their shipping prices are absurd and almost every sale or special deal is “premium only”. I only needed one item that was sold out everywhere else and was forced to pay a crazy amount for shipping. Also they’re one of those websites that makes you pay immediately for pre orders. Ami ami and big bad toy store are so much better and cheaper. They don’t require annoying subscriptions for everything