RL

Elie was very accommodating when I contacted him with concern about the weather. He allowed us to change our booking to a day when the weather was predicted to be better. Our guide, Lenny was the perfect one for us. He had a lot in common with members of our group and the conversation during the drive to Hakone was great! He was also a safe driver, smoothly navigating the tight, winding roads. He gave us restaurant and shopping suggestions from a local’s perspective. He gave us flexibility to choose what we wanted to do. We started the day by getting a cloudy view of Mount Fuiji. Since it was a cloudy, rainy day, we didn’t bother trying to go get a closer view: visiting a beautiful shrine/temple Lenny also took us to a traditional tea house where we tried mochi snacks and different beverages. For the final stop, we were all a bit apprehensive about going to an onsen for the first time, so he gave us an alternative. However he said that no one had ever said they regretted experiencing the onsen. We ultimately decided to try it and he was right! We didn’t regret going. The food that we ate there was delicious too, one of our daughter’s favorite meals in Japan. We were able to get some relaxation and rejuvenation after a long HOT day at Tokyo Disney Sea the day before. Our skin also felt great from the natural mineral water. Thanks for a great getaway from Tokyo, Lenny, and for the wonderful suggestions you gave us. We had an awesome time!

I love the Mia Melon products and the company's excellent customer service. I received the wrong products in my order. Although I didn't initially hear a reply to my initial e-mail, once I sent a follow-up, Tanya immediately took action to get me the right product. It turns out my e-mail went to her spam folder. Thank you!