Mrs Dulanjalee Ishanka Ranasinghe

I have been a regular customer of Flightcatchers for several years and usually travel at least three times per year. I have always booked my flights through them and did not have any major issues until March this year.

I paid over £2,400 for three passengers to travel to Sri Lanka, but unfortunately the flights were cancelled due to the Middle East situation. Flightcatchers advised me that my refund would be released within six weeks. However, four months have now passed, and I still have not received my money.

Each time I contacted Flightcatchers, I was told that they were waiting for the airline to release the funds. However, after contacting the airline directly, I was informed that the refund had already been released to Flightcatchers months ago. This has made me lose trust in the company, as it now appears that they have been holding my money.

Even as a regular customer, I do not feel that my case has been handled properly or fairly. I contacted them again this morning, and I was simply told that my refund is still in their refund department queue due to a high volume of cases. After waiting four months, this response is very disappointing.

I understand that refunds can sometimes take time, but keeping a customer’s money for this long, especially after the airline has already released it, is not acceptable. I am extremely disappointed with the way this has been handled and would expect Flightcatchers to process my refund immediately.

I visited Anytime Fitness Maghull for my first-day induction session. Unfortunately, during the session, I experienced severe leg pain, which worsened after I returned home. The next day, I visited the gym in person to inform the staff that I would not be able to continue due to my injury. The staff assured me that it was fine and mentioned that I could rejoin whenever I was ready.

A few months later, I received an email regarding my membership, to which I responded by explaining my situation again. However, despite this, I have now received a letter from a debt recovery agency demanding £147.

I find this practice by Anytime Fitness Maghull highly unprofessional. Charging a person £147 for a single induction session, despite clear communication about a medical issue, is unreasonable. This experience has been very disappointing, and I strongly advise others to be cautious before signing up. I am sharing this review to help prevent others from facing a similar situation.

Not recommended.

I visited Anytime Fitness Maghull for my first-day induction session. Unfortunately, during the session, I experienced severe leg pain, which worsened after I returned home. The next day, I visited the gym in person to inform the staff that I would not be able to continue due to my injury. The staff assured me that it was fine and mentioned that I could rejoin whenever I was ready.

A few months later, I received an email regarding my membership, to which I responded by explaining my situation again. However, despite this, I have now received a letter from a debt recovery agency demanding £147.

I find this practice by Anytime Fitness Maghull highly unprofessional. Charging a person £147 for a single induction session, despite clear communication about a medical issue, is unreasonable. This experience has been very disappointing, and I strongly advise others to be cautious before signing up. I am sharing this review to help prevent others from facing a similar situation.

Not recommended.

Really disappointed.
I bought a Xerox printer in Sep2021. There were several issues from the beginning. When I called each time the answer was no technicians available.
I rang them today to sort out some issues with the printer (Actually, I have not used it since March 2023 due to this issue) but the answer was technicians not available- contact directly Xerox.
I bought the printer from Printerbase after looking into reviews. But, I now realise there is something wrong. Not sure why they are not looked after their customers.

I opened a health insurance about a month ago by directly calling Vitality. The App is still not synchronized. Each time someone answered the phone, they would promise to resolve the issues, but it never happened. Currently, I am not taking any benefit due to app issues.

Based on the final figures, I need to pay around £98 monthly, but charge £138. When I contacted them to inquire about the reason for this incident, they transferred the phone to various individuals, with no one able to provide assistance. To be honest, they don't know what they are doing.

I am extremely disappointed and I am about to leave.

Poor communication.
Evan did not explain the claim procedure before the claim.