Rene

1. Extremely poor service and possibly the worst in Singapore. A few months ago the forwarding on my domain was down causing me to lose important mail. It has been down for months and it took them ages to resolve. The end solution was to forward to a different address as they were unable to figure out why their system was faulty. No apology.. Only excuses.( The original forward address is hosted by them).
I pay for two email services both of which were not working. Nothing is free other than forwarding with is part of the domain package. The two paid acounts have not worked since Feb.

2. Domain was up for renewal. Auto Renew was turned on. Tried to pay the $49 fee and CC was not an option. Messaged them and was sent a new invoice with an additional $10. This should have auto renewed or the normal price honored.
These guys used to be good a 5-6 years ago when I first signed up with them. Now I would recommend totally avoiding them.

To Clarify: Both my accounts hosted stopped receiving email 12th Feb and they were contacted via email with no response received. I assumed at some point things were fixed but realised in June when I had to access some airline accounts that the issue was ongoing. Again no apology or explanation and they dragged it on fr over a week. As for the domain renewal, it was not about the 10 bucks, but the fact that when I first logged in it showed the corrent amount but after I requested to pay by credit card, the price was increased. Shortly after I paid the amount they requested, they shut all my accounts.

Why take my money for the Domain renewal and shut my accounts 10 minutes later? Seems very dishonest ? If you have an issue with a customer complaining about disruption or a charge (which is your duty to explain to a customer and not tell them they should be aware) ..why take their money and shut their accounts minutes after? Is this how a legit business is run? Further my domain is on auto renew and I do this with other host. It renews automatically on the specific date. This was not and the response was they did not keep my card data. Why have auto renew when you do not keep data that lets you auto renew?

Again.. this is not about 10 bucks but a matter of principle and extremly dishonest and poor service which is quite surprising for a Singapore based company.

I have been ordering from these guys since 2012 and their products are of the absolute best quality. The business is Veteran owned and everything they sell is made in the United States...No cheap garbage from China.
The customer service is fantastic and I have had their gear shipped to me in Hong Kong, Afghanistan, Iraq and the US.

Truly FIVE STAR Service. Quality products Made in The USA & not some rubbish from China.
Customer service staff are incredibly helpful and kind.

Highly Recommended !!!

I stopped by the store on the 8F of Haiphong Mansion across from and the staff on duty had a typical rude attitude prevalent in Hong Kong through the 90's.

I am an expat from the US living in Hong Kong for over 25 years, familiar the local languages and the local culture. I do all my research on a popular HK Price comparison site which is how I came across this store. Its not on street level and I had to spend a good 15 minutes waiting for a packed elevator to get to the shop which is in a converted apartment. There is no way anyone would spend the time an effort to go through the effort of visiting this store unless they wish to buy.

The staff on duty seemed to think that I was a tourist who was window shopping, wasting his time and asking questions which was apparently is a no no. He was reluctant to show me the products I asked for unless I purchased them which is ridiculous and he was extremely rude.
Some of the products in the store look repackaged and the he would not clarify if they were new or used. Its common practice for non chain stores in Hong Kong especially in the Nathan Road, Tsimshatsui area which is a total "Tourist Trap" to buy back gear from customers with the warranty cards and packaging. This in turn is sold off as new.

I recommend using a HK price comparison site to look for alternate sellers who offer the same price (or less) with better service and who know how to respect their customers.

Update 18 July: I ended up buying my camera gear this afternoon for less and with far better service at a mall in Mongkok which has a few floors specializing in camera gear..

My review has been reported to Trustpilot by the seller several times over the past few days in an effort to silence me.