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Great service. Friendly staff. No issues. Thanks

Like others, I had issues with a missing middle name. I booked a flight through the agent Gotogate for my daughter but did not include her middle name in the booking (she doesn't use it, but it is in her passport). 8 days before the flight, I called Gotogate to get this changed. They say they passed the request to JAL, but JAL continually denied receiving any request and kept giving me dire warnings that boarding would be denied if the middle name was missing from the ticket as it would not match the passport. This was nonsense, as my daughter was ultimately able to board with no issues. They made the experience unnecessarily stressful. I called them multiple times to ask them to change the ticket themselves, but they refused to do so, saying that only the agent could request a change. This remained their position even when I explained that I had been calling the agent several times a day for a week and had been reassured that the request was already with JAL. As others have said, a lack of empathy and flexibility.

Dreadful customer service. I needed a middle name added to a ticket bought through Gotogate for a flight to Japan (as JAL told me that the passenger could be refused boarding if this was missing). I called Gotogate customer service several times a day for more than a week to try to get this simple change made and immediately provided the information they needed. First, it was extremely difficult to get through to customer services on the phone and the chat function was always out of action. Second, the customer service agents - all very polite but totally ineffectual - kept saying the request had been submitted by their specialist team to the airline, JAL, and I just needed to be patient. Basically, they were saying "stop bothering us, we have this in hand and it will be sorted". They were very reassuring that they had done what was necessary, but every time I checked with JAL, the airline denied receiving any request to add the middle name and warned that boarding could be denied. The day before travel I got an email from Gotogate saying it was now too late to make the change and that I needed to contact the airline direct! I had given them 8 days and repeatedly been told everything was in hand. This was very stressful and time-consuming. JAL don't come out of this well either - they refused to make the change themselves, saying the request could only come from the travel agent, even though I explained time and again that the agent said it had already made the request.

Poor service. The filter mesh on the cooker hood had some fault in production- a patch that was irregular with messy meshing. NEFF wanted to charge to replace it.

Great service. Fair treatment at Chertsey. No attempt to beat down the agreed price as happened with other companies that buy any car or that auction your car to dealers who are under no obligation. A pleasure. Highly recommended. Thanks.

They supplied a colour of Cuprinol garden shades that I couldn't get elsewhere. Came on time, as advertised. Not cheap, but very good when needed.

I tried to move my family of four to iD Mobile. After accepting 2 contracts the system refused any more, inexplicably citing credit issues or too many contracts. This left me now using multiple providers which is frustrating. iD Mobile has a "computer says no" approach when things like this happen. The coverage and service itself has otherwise been good - no complaints. But if you are thinking of moving more than one or two contracts, you take your chances that the process will go smoothly, and you won't know until you have got part way through it.

The experiences used to be good, but that has changed. Now you have to be super careful with the small print or you find your voucher has very limited validity, your cream tea experience only includes one cuppa and charges for refills (seriously - check out the reviews), and your three course meal is a "special" and separate menu, different from what everyone else in the restaurant is able to choose from and tips/service are not included. Not ideal if you are giving a gift. I did find an experience in the end that seemed genuine and reasonable, but the whole process has caused me to lose confidence.

My young daughter bought an iPhone 7 from these people. It soon developed a fault. They left returning it to her, i.e. no postage labels. And now they say they never received it back. I wouldn't buy from them.

I bought a Grade A mobile phone from Appliances Direct. It was advertised as unlocked and SIM free. But when we tried to put a SIM in it, it wouldn't accept it and our network provider told us the phone was in fact locked. Appliances Direct told us to return it so that they could put this right. However, they then said they were unable to unlock the phone and couldn't offer a replacement. I was offered my money back or that sum against a different phone. That is something, but it still leaves me without what I ordered and paid for. This was all very disappointing as the phone was an Xmas present. Customer service was responsive, but not ultimately able or willing to put this right. I wouldn't buy from them again.

Was uncertain at first and read bad reviews from years ago. But I've never had a problem after many rentals in recent years. They seem to have improved massively. I use them all the time now. Price is usually the best. Customer service has also been good.