I have been trying to contact Lookers Tonbridge for 3 days , and just seem to be connected to a northern call centre where they lack any knowledge or accurate pricing

twice i spoke to someone with a northern accent who was totally clueless about service costs , service plans or booking info, and actualluy gave me false information about what is required for a service plan ... shocking !!

Twice i requested the branch to call me , and twice ignored
i filed a complaint that has also been ignored
i even mailed the CEO whop was equally as indifferent and chose to ignore my pleas to do that sinful act , which is to actually speak to the branch where you're tying to spend money

in desperation after 3 days , i pressed the sales option, as that is rarely understaffed , and actually got through to the branch as was able to get transferred

Unfortunately every local Mercedes dealership is also lookers , or i would have voted with my feet and took my money elsewhere

i will update this review if the service i receive when they have my car is equally as terrible

They then reply to this review saying please call this number 0161 291 0043 , which just says “ we are closed “ … JOKE