I chose Allianz Ireland for two main reasons:

A. Competitive pricing and the reputation of a globally recognised company.
B. I had previously been insured by Allianz in my home country before relocating to Ireland, so I expected a similar level of service and reliability.

Unfortunately, my experience with Allianz Ireland has been extremely disappointing.

I was given very short notice that my insurance could be cancelled unless I obtained a confirmation email from my previous insurer verifying the authenticity of a document issued in English by Allianz Greece.

I was also formally informed by post that I would have to return the insurance disc and the other legal documents if this matter was not resolved.

It has now been a week since I received the request for confirmation, and I have been continuously contacting my previous insurance company to try to obtain the required email. I have also spoken with several Allianz representatives, but despite my efforts, I have not been given a clear update or a practical solution.

Even today, after forwarding the requested email to Allianz, I received no answer to my simple question: What is the current status of my case?

What I find particularly frustrating is the logic of the process. If Allianz requires confirmation from the company that originally issued the document, why doesn't Allianz contact that company directly, rather than placing the entire burden on the customer?

This has been one of the worst customer service experiences I have had while trying to resolve a straightforward administrative issue.

1 star for the reasonable pricing. The service and communication need significant improvement.