Hello, ​

If you experience any issues with your order, you’re welcome to open a dispute so we can review and help resolve the matter fairly.
​The matter will be addressed according to our dispute process. For more details, please visit: https://support.eldorado.gg/en/articles/8409016-what-is-the-process-of-order-dispute.

If you need further assistance, feel free to contact us through live chat support available at this link: https://www.eldorado.gg/contact-us.