Yü Energy Recensioni 

Homa was very helpful and sorted the issue out for me there and then where others I had spoken to before simply referred back to a script and processes.

Thank you Homa, great customer service!

I called and spoke to Nozrul about a slight hiccup that I had and he was so helpful and really went through everything in detail. He was incredibly professional and polite.

After answering my query on the telephone with regards to renewing my electricity contract, Nithyan went out of his way to get the information that I needed, I found him very knowledgeable, and very friendly, and easy to communicate with, a total credit to the Yu Energy Customer service team.
I then renewed my contract for another three years.

The customer service I received from Yu Energy on each occasion was very good but the problem was not resolved. I was therefore obliged to contact Yu on the phone. I was lucky to have Harpreet handle my case and she could not have been more helpful. She stayed with the problem until it was resolved.

Homa is a very wonderful lady in change of tenancy department she is very helpful to me.

Nozrul was extremely helpful, all in all it was a productive and satisfying experience.
Thank you

scamming company, had my latest commercial bill electric usage £521.21 total bill £1209.68 so 43% of the bill is my usage the rest are fees, and increases in standing charges, day light robbery beware people they get you in on a deal then hike you bills !!! no wounder energy companies are recording record profits and companies are going bust, you want to know why the country is in a state look at companies like yu energy

Harry listened to me and rectified the mistake that the company had made with an access to property issue. Was great, professional and super helpful.

The Yü Energy team are hard to get hold of by telephone, but I found the WhatsApp communication efficient and Leyla in particular was most helpful.

I received few phone calls recently, they says is on behalf of YU energy but I doubt it and tell them will contact YU directly to make sure. Then I contact YU energy through the online chat room, one of their members Lilly have me to sort out the problem. Everything so clear. Thanks for Lilly’s help. Really appreciate that.

They are scammers. They charging me nearly £6 standing charge a day. And they rejected 2 other suppliers to do deal with. I have a unit which i use it as a storage i use it probably 10 hours a week and only use the lights. But Please go with a legitimate supplier. not corrupt supplier!

Here we go again, another failed attempt to install a smart meter, this company goes from bad to worse! Do not expose yourself to this farcical nonsense!

Leyla was great, really helpsful

Zakariya was the first person at Yu that actually dealt with my query with no issues , she was very helpful

homa thanks for helping so kind of u

After a frustrating few weeks trying to deal with an issue, Alaska was able to help immediately and swiftly. Thanks, really helpful.

NEVER use this company, they are a total NIGHTMARE.
The worst company I have ever dealt with in 36 years of business.
Their 'customer service' staff are rude, obnoxious and disrespectful.

They are an absolute Joke. Disorganised, unhelpful, unpleasant and unnecessarily vindictive and spiteful.

They accused us of owing a completely fabricated sum, when they took over from our previous supplier.
They then threatened us with disconnection unless we paid the 'made up' sum, even after they acknowledged the amount was incorrect.
At no point would they listen to me and continued to send a barrage of threatening letters, despite my showing them the correct payments had been made.

They then sent a Warrant Officer to demand immediate payment or they would forcibly remove our meter and cut off our supply. - During the middle of a working day, whist the dispute was still open.

They then forced us to have a smart meter fitted but could not be bothered to show up for the appointment they had imposed upon us and gave me zero warning or notification.

Despite reregistering several complaints, they have not acknowledged them verbally or in writing.
Their ineptitude is only surpassed by their vitriol and vindictiveness. They are dreadful, shocking in every way, NEVER USE THEM.

I needed help as I am almost 80 and after my husband Richsrd died I closed the business and had several weeks of problems tryinhg to get my account changed to Domestic but finally was put through to Homa in the Change of Tenancy Department who very helpgul and extremely patient with me and sorted it all out.

The agent I spoke to Leyla was SUPERB!!!! She resolved my query quickly and efficiently, no issues at all.

This review is about the wait time.....1 hour to be transferred from a virtual agent to a live chat agent is unacceptable!!!

The worst energy provider I've ever seen. Do not recommend it to anyone, not even to my enemies.