Dear Salvatore,
Thank you for taking the time to share your feedback. We truly value your input as it helps us improve our services. However, we noticed a few points in your review that raised some questions.
Firstly, we would like to clarify that we do not currently offer PayPal as a payment method in our shop. This makes us wonder if your review might have been intended for another store.
Regarding shipping, we strive to be as transparent as possible about our policies. Free delivery on purchases over €25 applies to Spain, as we rely on DHL and MRW for transportation. For the rest of Europe, shipping fees are determined by the carriers we work with, as we do not have our own fleet of transport. To keep our product prices competitive, we have to manage costs carefully, which means we depend on third-party logistics providers.
We understand that free shipping across Europe and lower additional fees would be ideal, and we are constantly exploring ways to improve our services. Your feedback is invaluable in this process, and we will certainly take it into consideration as we work to enhance your shopping experience.
Thank you again for your review, and we hope to have the opportunity to serve you better in the future.
Best regards,
Vapori Vape Shop Team.