Portland Leather Goods Recensioni 

DO NOT BUY FROM THIS COMPANY! The quality of their purses compared to the price is BAD.

ALSO, the shipping has been a nightmare!!! The carrier they use are UNPROFESSIONAL. They delivered my bad to another house. The owner first acted like my bag wasn’t there, but went inside and said his son opened my package and they have it. They could have decided to act like it wasn’t there and were kind enough to give it to me. I could have lost over a hundred dollars if it wasn’t for their kindness. Worse company I’ve ever purchased from, the experience was horrible.

I am extremely disappointed with my experience with Portan Leather and would not recommend this company based on the customer service I have received.

I have sent approximately seven emails regarding my order and have still not received a meaningful response. This level of communication is completely unacceptable, especially when a customer is trying to resolve a return or exchange.

When I placed my order, the return/exchange process was presented in a way that made me believe exchanges and returns would be straightforward and free. Instead, I was charged approximately $14 just to exchange or return an item. This felt very misleading and deceptive.

To make matters worse, the color of the item I received looked significantly different from how it was advertised online. Had the product been accurately represented, I would not have ordered it in the first place.

Between the inaccurate product representation, unexpected return/exchange fee, and complete lack of response after multiple emails, this has been an absolutely horrible experience. At this point, the way this transaction has been handled raises serious concerns for me about the company's business practices.

I am requesting that Portan Leather contact me immediately, provide a full resolution, and refund any inappropriate return or exchange charges. Customers should not have to send seven emails just to receive basic customer service.

Extremely disappointing experience.

Needed to make a return/exchange. Why is this so hard?
Guess I’m used to Amazon where three clicks gets a return started
Then had to decline several other business promos. Surprised I didn’t have to decline a car wash.
Once and done, as the saying goes.

My purchase never arrived and Portland Leather did not care. They use an off brand delivery carrier. I lost my money and wasted a lot of time. DO NOT SHOP WITH THEM.

I have been trying to return a purse and an insert. Wrong sizes on both. I wanted a refund on both. There lousy AI only knows one thing. Phone number is not working and trying to actually make a return/refund continues to wear me out!!!
I did not do my homework on this so I’m, as they speak screwed. PLEASE DONT ORDER FROM THIS COMPANY..THEY ARE HORRIBLE AND ARE A SCAM!!!!!!
Not too mention a joke and rip off!!!!! Stealing hard working people’s money!!!!!!

The purse was nice but I don't understand the hype. The worst part was that the organizer I ordered was the wrong size. I tried my best with the information on the page. When I contacted them, they said they had a page with information about sizing somewhere else on the site but not on the organizer page and acknowledged that it was hard to find if you didn't know it was there. Exchanging it would have been more expensive than the organizer cost, so I'll count it a lesson and shop elsewhere.

After being inundated by repeated ads while playing games online I succumbed to buying the Naomi bag, my middle name, when it came out in the color gold. I bought the largest size available. It is too small with not one finished edge; a totally unfinished amateurish raw look. For their convenience in warding off complaints they have suspended telephone customer support. You are directed to their website for customer support where again you are mob-smacked by pop up ads and offers which make it frustrating and almost impossible to file any kind of complaint.

I got a purse that I want to return. Because it is too small. I have not been able to get ahold of customer service. No number very unhappy with them. I also do not want to give me my refund. In full, want to charge me for restocking.

Not worth taking the chance on. The return policy is quite punitive, when they provided subpar goods and even worse customer service. The Lola tote I received was scuffed and scratched. Like it had been previously used or very poorly stored. The strap was so long that there was no way to reasonably use the tote. I tried to at least correct the strap situation to make the best of a bad product. After several emails I gave up trying to work with them. It has the potential to be a beautiful bag: if they would fix the strap issue and send a new tote. Basically I will lose over $50 because I ordered from a company that delivers a crappy product. Not worth it. Buy from Etsy or Amazon that allows for free returns, and guarantees the product.

Customer service is horrible. When trying to exchange a purse online,I ran into a technical glitch that would not allow me to complete the process. There is no customer service phone number but contacted them via email. A rep replied quickly and attempted to correct the glitch asking me to start the exchange process over from the beginning: I did and the glitch still would not allow me to proceed. I contacted them 3 times after that and they completely ghosted me.

The 1 star is for the cute purse.

They take way too long to ship orders out. When they are shipped, they take an extremely long time. Maybe I’m just used to Amazon & how fast they are, but this is ridiculous. Next time I’ll order from a different company altogether.

After 2 months the strap broke on my pocketbook. I got in touch with Portland Leather and just corresponding with AI. They keep coming back with email does not match Order #. It’s the only email I have! AFTER A WEEK, NOTHING HAS BEEN RESOLVED! I am just asking for a strap replacement. AI SAID THEY SENT IT TO SUPPORT AND HAVEN’t heard a thing. No number to call.

Great experience purchasing a crossbody purse and wallet with Portland Leather Goods. Shipment was quick and I received my order in less than a week. The purse and wallet are both of high quality, lightweight, and beautifully crafted. Download their app and earn points to use on your first purchase for a discount.

I placed an order of 4 small items, i did not receive one of the items, I have emailed mulitple times and never received an answer. I am extremely disappointed that the quality and customer service has gone so done hill.

Just left Portland Leather Woodburn Outlet tonight. There was 1 person in the store. I asked if the price for a tote bag was 25% off. He said he didn’t know and that he is new. He said his coworker was in last break ( it was around 7:15pm ). I waited in the store, was in for about 15 minutes. Got tired of waiting and left. He didn’t seem to care

Received bag with defective strap that was nailed inside out. I reached out to them 4 times. Crickets. Never again. I have bougjt a lot of merchandise with PLG. I trusted them. They let me down. They only care about money not customer service. Additionally their quality is definitly not high end.

first the bags came from a texas address. i have been trying to exchange a metro crossbody bag in nutmeg for the honey color..i bought several items totaling over $200. i paid $118, now it's on sale for $88. the asked for $22 to ship it back and exchange, i said no, then they asked for $14.95 to ship it back and exchange colors. Now they are asking me for $10.95 plus $1 to hold the exchange color bag... are they kidding... they should be giving me a credit for the sale price... i've only received the back 7 days ago and have been emailing them every other day... never again for this co!!

Not a high quality bag.
Purchased the Koala Sling- medium bag in Chili Red.
The amount of creases and deformity is not the quality I expected for $118.
There is no way to call PLG to talk about your order with customer service. I put in 2 submissions to get help on a replacement and I haven’t heard back.
They will charge you $15 to return the item.

I love my oversized slone bag! Cold brew is squishy and soft, although I do miss the og leather, but this is a nice bag.

I was very disappointed with my experience.

I purchased the Naomi Small Bag because it was advertised as being suitable for crossbody wear. Unfortunately, the adjustable strap was at least 10 inches too short to be worn as a crossbody bag. On someone of average size, that simply doesn't work.

I sent three "Contact Us" emails asking for help, and none of them were ever answered. Had the company simply sent me a longer strap, I could have paid a local shoe repair shop to attach it. Instead, I received no response at all.

The bag itself may have been fine, but the lack of customer service turned what could have been an easy solution into a lost sale. More importantly, it cost Portland Leather my future business. I won't be purchasing from them again.