Failed to resolve a technical problem in the email service that they themselves set up for me to subscribe to. Seemed to wash their hands of the issue but sent a continuous flood of "thanks for your... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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recently had a pleasant dealing with them, with Aamez K & Fardeen in particular. I was looking up at ways to reduce my ongoing cost as I was planning to put my biz/website on hold. Both were very... Leggi di più
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I had to reach out to customer service to assist me in setting up further DNS records. This was also done promptly and efficiently on one chat. Thank you Digital Pacific!
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Probably the best customer support I’ve ever had, anywhere. Always fix problems within a few hours. Kept my business going through all sorts of hiccups.
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Dettagli dell'azienda
Scritti dall'azienda
Digital Pacific is an Australian provider of quality web hosting solutions for individuals, small to medium-sized businesses and corporations. With a love for providing superior support, our business is focused on reliability and care, which has delivered success online for our customers for nearly 20 years.
Informazioni di contatto
60 Pitt St, 2000, Sydney, Australia
- 1300 694 678
- www.digitalpacific.com.au
4,3
Eccellente
802 recensioni
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Le persone hanno visualizzato anche
Website maintenance
They gave me good advice about maintaining my website.
5 settembre 2026
Non scritta su invito
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Fast response to fix site access problem
When it was realised that one of our websites was down, the response to the request for help was prompt, and the problem fixed quickly. This was much appreciated.
18 agosto 2026
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Risposta di Digital Pacific
Hi Barry,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Everything addressed
Everything that had troubled me had been addressed and all in a timely manner. Once again the tech support at Digital Pacific has come through for me
3 settembre 2026
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Risposta di Digital Pacific
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Failed to resolve a technical problem…
Failed to resolve a technical problem in the email service that they themselves set up for me to subscribe to. Seemed to wash their hands of the issue but sent a continuous flood of "thanks for your patience" emails.
Is it too much to ask a service provider to provide some service?
1 settembre 2026
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Risposta di Digital Pacific
Hi Tony,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience an unresolved technical issue with your email service.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at reviews@digitalpacific.com.au, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address your concerns and assist you directly.
Kind regards,
Renan D.
Online Experience Specialist
Outstanding performance from the Tech…
Outstanding performance from the Tech Support team all the way through. They're effective, very efficient, easy to deal with and very supportive all the way through my on-boarding & configuration of my site.
I'll be delighted to recommending Digital Pacific to others.
1 settembre 2026
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Risposta di Digital Pacific
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
One of the worst webmasters?
One of the worst webmasters?
Their websites and email services frequently go down completely for over 2 hours at a time.
They opt to do "maintenance" every Tuesdays at 8PM but then constantly cause over 2 hours of downtime on this day when they perform updates. Also concerning is why on earth they have chosen to do updates during peak hours (8PM in Australia is peak browsing time).
Their statuspage shows no downtime in all of August 2026 but other global outage websites are filled with complaints of hours of downtime primarily on Tuesdays. So there's something inherently wrong with how they perform updates and their statuspage is not trustworthy or honest at all. It took them over 90 minutes today to finally update their statuspage, and even then they just opted for a tiny message there. But still left all the services on the page listed as "Fully Operational". Very amateurish.
Calling their helpline puts you into a queue, transfers you to a non-Australian overseas call centre where you aren't answered even after 30 minutes. Presumably due to either a skeleton crew or multiple other people calling to complain.
None of their storage is encrypted-at-rest by default either, in 2026.
I would avoid these guys like the plague. They used to be Australian owned and 100% green. However, a larger US company "Deluxe Corp" acquired them. We will be migrating away from them to Serversaurus asap, today was the last straw.
At the time of writing, Digital Pacific has been down for over 2 hours.
1 settembre 2026
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Risposta di Digital Pacific
Hi Dan,
We’re sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience repeated disruptions to your website and email services.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at reviews@digitalpacific.com.au, so we can investigate your concerns thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the opportunity to address your concerns and review this matter with you directly.
Kind regards,
Renan D.
Online Experience Specialist
Was efficient
Was efficient, to the point and was executed in good time.
31 agosto 2026
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Risposta di Digital Pacific
Hi Joubert,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Responsive and helpful
Helpful, attentive, quick response and resolution of technical support issues in building my website.
29 agosto 2026
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Risposta di Digital Pacific
Hi Emma,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Updating DNS records
I had to reach out to customer service to assist me in setting up further DNS records. This was also done promptly and efficiently on one chat. Thank you Digital Pacific!
28 agosto 2026
Non scritta su invito
Risposta di Digital Pacific
Hi Krishna,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
quick and efficient replies to my…
quick and efficient replies to my issues when raised.
19 agosto 2026
Non scritta su invito
Risposta di Digital Pacific
Hi Karen,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Fast response
Fast response, easy to deal with. Willing to resolve issues. Thanks Fardeen S who help with 6 domain names business plans transfered.
27 agosto 2026
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Risposta di Digital Pacific
Hi Kc,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Probably the best customer support I’ve…
Probably the best customer support I’ve ever had, anywhere. Always fix problems within a few hours. Kept my business going through all sorts of hiccups.
16 agosto 2026
Non scritta su invito
Risposta di Digital Pacific
Hi Les,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Courteous & helpful
recently had a pleasant dealing with them, with Aamez K & Fardeen in particular. I was looking up at ways to reduce my ongoing cost as I was planning to put my biz/website on hold. Both were very patient in handling my queries & issues, given my lack of IT understanding, and provided guidance & assistance in how to resolve my queries.
I like how easy it is to submit a request or reply either within their website or simply through email - and not all over the place.
Thank yoU!
25 agosto 2026
Non scritta su invito
Risposta di Digital Pacific
Hi Siska,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Super quick response and very helpful
Super quick response and very helpful! They solved all my technical issues within minutes, even though I’m not from a technical background and couldn’t explain the problems very clearly. Highly recommended!
18 agosto 2026
Non scritta su invito
Risposta di Digital Pacific
Hi Sue,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Professional Support
My support incident was handled professionally and in a timely fashion. I'm very happy with the support from this company.
19 agosto 2026
Non scritta su invito
Risposta di Digital Pacific
Hi Brad,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Great support and feedback
17 agosto 2026
Non scritta su invito
Risposta di Digital Pacific
Hi Terence,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Very Happy with service
I got through & spoke to someone in a timely manner. My questions were all answered and sorted straight away. I was very happy with Duane & the support have gave me.
3 agosto 2026
Non scritta su invito
Risposta di Digital Pacific
Hi Janette,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Scam and malicious info it was good to…
Scam and malicious info it was good to have a quick response from Customer service. Thankyou
4 agosto 2026
Non scritta su invito
Risposta di Digital Pacific
Hi Steven,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Our website needed a new PHP version
Our website needed a new PHP version. We were unaware of this until a client advised us that they could not access our website. We then discovered that our website was offline. I rang Digital Pacific and a technician by the name of Kathleen took the call and identified the issue very quickly, updated the new PHP version and within minutes the website was back online. I then requested that the technician walk me through the process so I could understand what the problem was. She did this which was very helpful. Kathleen was professional, knowledgeable and quick to solve the problem. By the way, this is the first time I have ever contacted Digital Pacific with an issue and must point out that the response time was very quick so there were no delays hanging on the phone.
10 agosto 2026
Non scritta su invito
Risposta di Digital Pacific
Hi Jenni,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
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