Chemical Guys Recensioni 

I got sick after using their products. Just read their labels. I strongly do not recommend them.

I ordered a buffing kit, Waxes towels and other stuff from chemical guys. After a week they canceled my order for no reason. They charged my card. After many many calls they now are re sending it. Another week has gone by and now still nothing the box they shipped never made it and is now going back to chemical guys. This has been the worst company to buy anything through. Customer service Sucks. has been Horrible. I asked to speak to a Manager and they told me their isn't any. But they still have my money on credit card which I am now going to dispute.

Tried to place an order and instantly canceled. I reached out to them and they told me that they wouldn't deal with a customer out of country. Even though I live just North of US border and have my stuff delivered state side.
So then I tried to order with my US address and CC, and again they said they couldn't help!
Avoid this company, not helpful.

If I could give zero stars I would. They got my incorrect ship to address, tried multiple times to get them to correct it. The item still has NOT shipped. They say it's impossible to change the address even though it has not shipped. I also can't cancel the order. Frustrating. They just took my money......

They have some good products but after the sale they don't care about making it right when you have an issue. You can't have the sales side of a business and be failing at the support side. Some other products like their microfiber towels are substandard. The quality has fallen through the floor and they won't make it right if you have a problem. I used to work for office Depot many years ago in the president taught me the customer is everything without them nothing else should matter! This is probably why they have such a low trust pilot rating. I am phasing out their product line as I probably spend about $500 a year ceramic related car products. I am moving on to ethos, Griots Garage and Adam's polishes. They have a entitlement attitude that the customer is nothing more than an annoyance. Ultimately I'm done dealing with these heartless assclowns.

I will never again buy your product ever! My brand new 2025 Chevy Silverado 2500 HD is currently at the dealership getting relays and sensors replaced because you’re crappy chemicals got in there and destroyed them and it is now costing me over $1000 because the warranty will not repair these things! All I simply did was spray your crappy product on a rag and wiped my dashboard and steering column and it’s seeped in and did a lot of damage! You claim that your stuff is safe for new vehicles well, it absolutely isn’t and I’ll never spend a dime on that crap! I’m so mad and now I’m out $1000 when I used to swear by your product. Bar is probably gonna cost over 1000. That’s just in the parts. I don’t even know what the labor is gonna be yet and they will not cover it under warranty because it’s technically my fault. It’s actually your fault because your chemical stuff sucks. I recommend everybody out there. Don’t buy it. Don’t use this junk or you’ll really be paying for it later. if I could leave zero stars, I would.

Had an issue with shipping. Rather than just sending out a new order, jumped through several hoops to prove that it was not delivered although on their end they also saw that it wasn’t delivered but still had to fill out some forms. Forms got denied and had to deal with that even though again THEY SAW IT ON THEIR END. Getting that situated also took like a week. Would never order straight from them again. Awful customer service.

Why is it so hard to get a refund for a return item. Chemical guys need better customer service !

I used the total interior spray in my semi, the dash is mostly chrome. I was disappointed to find it left it streaked. I used a microfiber cloth towel to wipe it off and it just left a visible film over all the chrome I can’t recommend using it for this purpose.

Their commercials are disgusting. I will never buy their products.

You may have an awesome product yet your TV advertisements are very off putting using raw sexual innuendos.
Tasteless and offensive.

Clean up your ideas for promoting this product and offer your product in a positive light that attracts all audiences.

Really? Are you 5 year old boys?
Please….

Order was supposdedly delivered in one box. I got a towel I ordered from Amazon shipping, not Chemical Guys. I also ordered the 2 bucket wash system. Did not get it and now have to wait 30 days to then file a claim. You better hope you get your order because this is extremely poor customer service.

Would not recommend! Chemical Guys has the worst customer service! I purchased a car washing kit for 127$. After I purchased the product, I realized the kit was more than I was comfortable spending. I made a request 10 minutes after I made the purchase, I contacted the support line that and they said it was too late to cancel the request. Once my package arrived, I requested a return and it took them over 2 weeks to provide me with a return shipping label. I returned the package through FedEx on May 6th. It is 22 days later, and they are still "processing my return". It is absolutely ridiculous. I never event opened the package, I have no idea why it is taking so long to process return. This is a terrible company with horrible customer service. I simply want my money back, so I never have to deal with this company again.

The commercial for Chemical Guys uses innuendos of sex to get peoples attention. It's disgusting and makes me NOT want to purchase it

The product and the service are two different issues. I like most of the products however the spray top bottle leak and they leak badly. i get to use 2/3rds of the bottle with the rest dribbling onto the ground. What did the customer service person want. She wanted me to take a picture of the spray bottle dribbling from the prayer nose. There are no visible cracks and the amount of liquid escaping is slow and annoying. Doing tasks to satisfy a narrative does not show the problem. there is no reasoning in the customer service. Too bad.

Used extreme body wash and wax, horrible product. Just fancy packaging, i could do better with my dove shower and body wash.

Bought some car freshener, very poor quality, no smell at all, wont be ordering in the future, wasted money.

Holy crap. Their customer service has gone to the dogs. I ask a simple question and go an AI customer service service response, and it was a ridiculous answer. They used to be good, no more.

Grandson dropped some jelly from a butternut and jelly sandwich on our gray automotive seat, tried chemical guys “Lightning fast stain extractor” within two hours of the drip of jelly. It did absolutely nothing after following the directions, I worked on the stain for 30 minutes with this product and the best result I could get was maybe a 50% reduction in the stain. Complete scam. Scented water. Went to my solution of laundry detergent and spray andn wash and the stain was gone. Never buy Chemical guys products again. if i could give 0 stars i would.

Don't typically leave reviews but hopefully this will help others. I should've done a little research first myself. Figure Id give them a shot with all the hype.

Same as others. Issues with order fulfillment. Missing item from delivery. Submitted a claim w/ their 3rd party handler (Extend) and was denied - apparently you have to wait 5 days to submit any claims. Im sure they hope that you forget and just move on.

Called and spoke with a "customer service rep," only to get referred back to their 3rd party claims handling. When speaking directly to a rep, it was confirmed, my items were in a single delivery and not multiple.

Went back to using Meguiars and Griots, proven, tested, and local availability.