CarMax Recensioni 

Scott was super helpful, the process to get my previous car appraised and traded-in was super easy. Very low pressure staff, more informational than anything

They were fast and efficient. They knew everything they were talking about without hesitation. Super friendly environment!

I never thought I’d be writing a review like this because I have always been a loyal CarMax customer.

This was my third vehicle purchased from CarMax. My first experience was excellent, and that’s the reason I kept coming back. The service team at that time, especially Ms. Whitney, treated customers with professionalism, respect, and genuine care. Unfortunately, she is no longer there, and the experience with the current team has been the complete opposite.

My vehicle was shipped from Alabama, and when I picked it up, it wasn’t in the condition I expected. It was dirty and had multiple cosmetic issues, including scratches, paint chips, stains, sticky residue, and damage to the driver’s seat. I reported everything within the 30-day period, expecting the issues to be corrected.

Instead, what should have been a simple repair turned into months of frustration and four separate trips back to the dealership.

Each visit seemed to uncover another problem. Deborah repeatedly forgot items that were supposed to be repaired, which resulted in me having to return again and again. My fourth trip was only necessary because things that should have been completed previously were overlooked.

On another visit, after the repairs were completed, the exterior liftgate button suddenly stopped working. The inside liftgate button still works perfectly, so the issue clearly started after my vehicle was serviced. Even after bringing it to their attention, they refused to repair it.

The repair to my driver’s seat was also unacceptable. The original issue was minor, but after they attempted to fix it, the seat looked much worse. It had obvious discoloration that looked like it had been spray painted. I honestly would have preferred the original imperfection.

The customer service made an already frustrating situation even worse.

Anthony, the service manager, was rude, dismissive, and made me feel like my concerns were an inconvenience instead of something that should be addressed.

Lorraine answered the phone with an attitude on multiple occasions. Every interaction with her made me feel like I was bothering the staff simply by asking for an update on my own vehicle.

One of the most frustrating days was my third visit. I sat in the waiting area for approximately seven hours with my children and received little to no communication about the status of my vehicle. I repeatedly had to ask for updates instead of anyone proactively keeping me informed.

Over the course of these repeated visits, CarMax never once offered to provide or reimburse a Lyft or Uber, despite the significant inconvenience caused by multiple return trips for issues that should have been resolved the first time. My time clearly was not valued.

I continued giving CarMax opportunities to make things right because of the positive experiences I had in the past. I wasn’t looking for anything unreasonable—I simply wanted the vehicle I purchased to be repaired correctly and to be treated with respect.

Instead, I dealt with poor communication, incomplete repairs, repeated trips to the dealership, rude customer service, broken components that weren’t broken before the repairs, and an overall lack of accountability.

I finally accepted my vehicle back because I was mentally exhausted from dealing with the situation, not because every issue had been resolved. My exterior liftgate button is still broken, and I was left feeling like my concerns simply didn’t matter.

This experience has completely changed my opinion of CarMax. The company I confidently recommended to family and friends is no longer the same dealership experience I once knew. I sincerely hope management takes a hard look at what’s happening in their service department because no loyal customer should have to go through what I experienced.

The ability to actually have a real contact who cares that you are happy with you car and service. Also the mileage on my vehicle.

No sales pressure. The process was quick. We found some minor issues with the vehicle but they were resolved in one quick trip to the service center. Overall, an excellent experience.

The salesperson was friendly and professional.

I had a great experience with Larry. He was very patient and made the whole process easy, fun, and enjoyable. He has a great attitude, and I really appreciate all of his help. Thank you, Larry!

They were willing to work with me till a found a car I liked. They worked on me with my trade in. Rick was great!
In the business center I worked with Anthony. He set me up with a financial support and made sure all my questions were answered.
I never felt pressured at any time!
The service dept. Did a great job of cleaning up the car. It had splotches of tree sap all over it.

This is not my first rodeo with Carmax it’s my family’s 4th time purchasing cars and I must say it’s always a smooth transition, just recently I purchased a VW Atlas which the sales person Guy guided me through this transaction quite smoothly, thanks Guy great job, Also I had the experience to meet Frank from the service department, Frank was very knowledgeable of what my concern was and addressed it immediately, he’s such a nice guy which I’m looking forward to see and hear from him in the near future…thank Frank I appreciate you . so all said and done this is definitely the place to be if you are looking for a great experience in car buying come home to Carmax.

Julius

I had a great experience trading in and buying a car with CarMax. Joseph was very knowledgeable about the car friendly and helpful.

Sales professional Moe from Wayne NJ was very helpful and kind. Some of my DMV paperwork was incorrect but updating now.

CarMax is the very best place to buy a car or sell your car because everyone at the Pompano Beach location is highly educated being knowledgeable, respectful, courteous and professional in their fields from the customer service operators who picks up the phone, salespeople and especially the Store Sales Manager Mark Tobias who is the very best going above and beyond to make sure all of my concerns were addressed and fixed them in a timely manner. I feel Mark has great pride and passion for his title as the store sales manager because he treated me with great respect and listened very carefully to make sure I was extremely happy with my Nissan Rogue which I did purchasd and is running great! Mark is a pleasure to work with in assisting to make sure you get the perfect vehicle, and excellent service customers deserve. The service employees are exceptional as well especially Shirley and Renee who helped me greatly making sure my car is working like new and shining like a diamond. My salesperson Jamal is absolutely the very best being the fact he provided me with excellent customer service in buying my Nissan Rogue taking the time to make sure all my documents and car is perfect and importantly as well at a reasonable price! Me and my family are extremely happy with CarMax only at this Pompano Beach location because we have purchased many cars from this location and they are the very best from all the rest! We tried purchasing a car from another location years ago, but they did not meet me and my families' expectations in any category. This is the main reason why we have and always will keep highly recommending everyone to CarMax in Pompano Beach the quality of service with their employees, cars, parking lot and the overall appearance of the office is exceptional clean and neat.

I received a $12,000 online offer from CarMax for my well-maintained 2019 Buick Encore with only 51,000 miles. After driving 4.5 hours to the facility, their evaluator claimed there was something wrong with the transmission (with no diagnostic tools used) and dropped the offer to just $8,000.
This felt like a deliberate bait-and-switch tactic. They get you to drive a long distance and then lowball you, hoping you’ll accept less rather than leave empty-handed. Very disappointing and dishonest way to do business.
I declined and drove home. I will not be returning.

Desirae, the salesperson person was rlly helpful. She communicated and helped me through the process of obtaining the vehicle I wanted.

We purchased 2 cars online. We knew EXACTLY what we wanted and we could not find them local. We ordered 1 car from Memphis and 1 from Georgia and they were both shipped to our local Carmax. The entire process was SUPER easy. 1 car arrived 1 week and the other car 6 days later. Carmax bought our cars and we paid cash for the balance on the new cars and for each car we were in and out in under 2 hours. I laughed about ordering a car online like I did my groceries but this will be the only way I car shop from now on. Katelyn and Destiny we super and they knew exactly what to do to make the process go smoothly. I feel like we got fantastic prices for not only the purchase of the cars but the for money given towards our old cars. I couldn't be happier with how the entire process went.

My sales associate Abu was amazing from the time I sat at his desk to the time he walked me to my new purchase. He was honest, polite, kind, and understanding of my needs. Abu, went above and beyond to make sure my car buying experience was a great and for that I thank him. I recently had a traumatic car buying experience elsewhere and Abu made up for that. I left feeling like I got a great deal, great vehicle, and happier than I previously was. Thank you so much Abu for your positivity and words of encouragement during the process.

SO IT STARTED OUT FINE WITH ME DOING RECURRING PAYMENTS BUT THEN THEY STARTED DOUBLE BILLING ME THE SAME MONTH!! I''M BILLED 3 MONTHS AHEAD NOW! SO I STOPPED AUTOMATIC BILLING AS I CANT TRUST THEM AT ALL. DO NOT USE CARMAX FINANCE!!!
REPORTING TO THE BBB.

Staff was great and helpful every step of the way