waEV-charge Recensioni 

From placing the order to installation was less than a week. Very clear and quick communication, so no complaints at all.

Excellent service. With finance available

Did alot of research into what charger was both affordable and reliable and waEV chargers kept coming up. Purchased my charger and had it installed inside of two weeks I was very impressed considering alot of companies have month long waiting lists. Customer service is friendly and helpful. Very impressed overall glad I chose them.

Mr Razaq was of a great help. Very professional and his advice were most useful.
I will have no issues recommending his to my friends.

It’s not often I write a review but as waEV ram their trust pilot rating down your neck from the offset so I thought I’d better inform the unsuspecting public.

Let’s start, I picked a simple EV and price wise waEV seemed to tick the box. They do the hard sell to get you to buy which is fair enough.

You then pay your deposit. Now that is when the drama starts. On the website it says distance from meter box to EV point, so I got my tape measure out and measured it. It’s exactly 10m. My quote is based on this measurement assuming all extra cable tails and connections are included in the quote.

I get a WhatApp measurement I’ve changed your quote to over £1k as looking at your pictures it looks more like 13m to 15m.
So now someone at weEV can measure a distance from a picture with only there eyes. As a Chartered Civil Engineer and a member of the CIOB I must take this person to the new measurement systems board as he has the mark one surveying eyeball better than a tape measure. No he was wrong. The linear measurement was 10m. They needed the extra to cover the tails etc. so fair enough they offered me a £25 discount to contribute.

Now the survey drama….. so I get the email and get the survey boom, I get another question it looks like it’s 13m to 15m so had to go through that drama again.
Then the questions from the installer. Oh my word the rudeness from a paying customer made me instantly decide to cancel. I got told any extra cable you WILL be charged, you need to cut all your shrubs down so I can get the cable in, I said no, it’s easy to get the cable in at low level. He said “If I get out there and cannot get in you will be charged a fee to abort”. He said “I’m not driving all the way out there and not doing it”. So now I’m being threatened. He said “if you don’t cut back I’ll just put the cable under your windowsill”. I said no you won’t. I then had enough of this guy and weEV who completely supported the diva electrical contractor and decided to recover my money back. Then weEV threatened to charge me a fee for not being able to install the charger. I said the charger can be installed it’s your rude contractor that just simply wants big money to rush in and do a job in an hour. I did get a full refund in the end.
I have now spoken to a local electrician and I’m having fitted an EVEC 2.0 and guess what folks he come to my house discussed the installation, I don’t need to cut any bushes so the extra environmental box ticked. And the main thing it’s actually cheaper for the whole installation and I get a rebate monthly from EVEC by utilising the grid balancing scheme they have got. The local sparky also got paid more for installing a pod point but he was interested in customer service. Something waEV might want to take away.
So to all prospective customers just be wary if your installation is very very VERY simple weEV might be ok for you. But they will use a electrical sub contractor and you don’t know what’s going to turn up and where the additional charges might go. Definitely do your homework with a local electrician as you can save money. My rating would be less than one star if I didn’t get the refund back in full.

Further to this comment

“Regarding the shrubs and proposed cable route, the photograph you provided showed established vegetation growing directly against the external wall where the cable would need to be installed. Naturally, our installation team raised this as a potential access concern.

Our electrician subsequently contacted you directly to discuss this. Importantly, he confirmed that he was happy to attend and attempt the installation without you cutting back the shrubs beforehand. The only condition explained was that, should the vegetation prevent the installation from being safely completed, an aborted-visit charge would apply”

What a lie, weEV this is not correct as stated.
You contractor had threatened me that if he comes out and he was coming out himself, that he was going to put under my window sill or charge an aborted visit. You can support your team as much as you like but don’t liefor them. It was at that point i insisted that that man didn’t come to my home.
The so called established plant are simply
Plants the fact a company
portraying to be green insisting they be removed when there’s no need is silly. The job is being done without the drama. Now your on the offensive. Just accept that on this occasion your offer and contractor choice is sub standard.
To the reader of this review. Look at how they react ???

Installer was excellent, clean tidy on time . Charger was delivered quickly well in advance of installation.
Good communication throughout the process A++++++

Customer service from Moss was fantastic.
He rang me EXACTLY when I requested, was patient with me and helped me with my (probably stupid) questions. He was not pushy in any "salesy" way and priced matched to an existing quote i'd had.
He tried to get me the best deal and even tried to get a refurbished charger but there wasnt any available in the timescale I had. Ordered today. Haven't received charger as yet so unable to comment on delivery times or charger itself as yet. But as for Moss.... excellent 😊

It was so easy to get the EV and then the in smaller came on the day and time that he sent me, and was a pleasant guy and installed it thanks Clive of Weymouth

Job done extremely well and on time, all instructions on how to use explained clearly. Very happy with installation

Great service, installation was excellent and the charger is very user friendly
Was a tricky installation as we are terrace house and the parking is at the rear,
We planned by the installers works seamlessly

I was very impressed with waEv-charge. I need a second charger and this company arranged it in less than a week. The young man at the company called Moss helped me sort this from start to finish. The electrician Craig Wells was excellent with many years of experiance in installing these EV chargers and very helpful.
I can strongly recommend this company and their staff.

The whole experience was so professional. Once the engineer turned up he quickly assessed the work in hand and then explained what he would be doing and then got on with the job in hand. Once the charger was fitted it was fully explained and the work area was left in a clean and tidy condition.

Excellent service and always on hand with advice a d help even A year later. Brill company and fast fantasctic customer service 👍

A fast,efficient and non-invasive installation process, carried out professionally, without fuss and very polite.

Went to alot of trouble to help me when I did not understand what information they needed from me.
He was professional and patient.

Great communication from start to finish. Engineer was polite and efficient with great communication

Used the WhatsApp service first thing in the morning. Service was friendly and efficient and got my issue sorted.

Excellent service, very helpful
I couldn't fault the support I received. Every email was replied to promptly, and they took the time to explain everything clearly and answer all my questions. It makes such a difference dealing with a company that's this responsive and helpful. Highly recommended!