Firstly the communications. Excellent even with an impatient customer. Awesome service. The package of Notre Dame came on time and in perfect condition exactly as Celia assured me. Now as for quality,... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Great company to do business with and just love the products I purchased. They stand behind their promises. I will definitely purchase from them again. Recommend. Also, customer service is superior.... Leggi di più
L'azienda ha risposto
It takes a while to get but for once I was not disappointed with something I bought from Facebook! I have gotten some real junk that was not at all as described. These kits look great. Did one and it... Leggi di più
L'azienda ha risposto
Absoluter Betrug, Mir wurde ein anderes und zudem zerbrochenes Produkt zugestellt als ich bestellt hatte. Eine Erstattung gibt es nur bei Rücksendung nach China!!! Eine von mir akzeptierte Teilrücker... Leggi di più
L'azienda ha risposto
3,8
Molto buono
53 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
The service was excellent
The service was excellent; I had an issue with the products, and the assistant was kind, quick, and able to handle all my needs perfectly!
Gilda
4 settembre 2026
Non scritta su invito
Risposta di Plymagic
Dear Gilda
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great company to do business with and…
Great company to do business with and just love the products I purchased. They stand behind their promises. I will definitely purchase from them again. Recommend.
Also, customer service is superior.
3 settembre 2026
Non scritta su invito
Risposta di Plymagic
Dear katheeebellsouth.net
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Love my kits!
It takes a while to get but for once I was not disappointed with something I bought from Facebook! I have gotten some real junk that was not at all as described. These kits look great. Did one and it is fantastic! Will order from them again. Only problem you never know where they are coming from. Some reviews have been total lies. I actually ordered these and am very happy with them!
1 settembre 2026
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Risposta di Plymagic
Dear Patsy
Hello! We are very pleased that our product met your expectations and thank you for your recognition of our honesty and integrity.
✨ Thank you for your recognition of our product quality and service. This is not only a recognition of our team's efforts, but also a source of motivation for continuous improvement.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We are always here to support you.
We look forward to serving you again and wish you a happy life and a good mood every day!
Best regards
Olivia
Customer service at its finest
This has been an excellent experience, Sunny has been extremely helpful, answering all of my questions, giving me options and communicating the status of my order, a pleasure to work with. I am very impressed with the customer service!
27 agosto 2026
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Risposta di Plymagic
Dear Pamela Casey
Thank you very much for your high regard for Sunny and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Sunny, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Great customer service
Customer service was easy to reach, very prompt took care of everything quickly. I will be ordering more from this company. Thank you, Jamie!
26 agosto 2026
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Risposta di Plymagic
Dear Linda Stroud
Thank you very much for your high regard for Jamie and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Jamie, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Amazing customer service
Amazing customer service. I had a question about my order and next day Winter responded with the information I needed.
17 agosto 2026
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Risposta di Plymagic
Dear Anna Villano
Thank you very much for your high regard for Winter and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Winter , and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Firstly the communications
Firstly the communications. Excellent even with an impatient customer. Awesome service. The package of Notre Dame came on time and in perfect condition exactly as Celia assured me. Now as for quality, this is no cheap flimsy ornament, very well made and surprised the living ...... outta me. Its too notch and we will be back for more. Thanks Celia
19 agosto 2026
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Risposta di Plymagic
Dear Bret Ryan
Thank you very much for your high regard for Celia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Celia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I made the mistake of ordering 2 items
I made the mistake of ordering 2 items. The Vintage blocks train engine and Vintage car model 30. Looking at the pictures and reading the descriptions I thought they would be a challenge. More like an impossibility. They are trying to emulate Legos, but are no where close. You are supposed to assemble them based on numbers on the parts bags like Lego but the assembly for the car has 6 bags marked number 1. I have tried to work on the car and have found parts in all 6 bags. You have to find parts based on illustrations in the assembly manual. At least the pictures in the instructions for the car are fairly large although you still can't always identify a part. The manual for the train which I opened first, the illustrations where so small that I couldn't even make out what the parts were using a magnifying glass. I made a huge mistake and wasted quite a bit of money. I will tell people to at least stay away from these 2 items, they are the only ones I have any experience with.
Loy Johnson
14 agosto 2026
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Risposta di Plymagic
Dear Loy Johnson
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Beware
Beware! 5-Star reviews are AI generated. Look for the spelling/grammar mistakes: wood vs would, Customer rep. Helpful vs Customer rep. was helpful, She lets me no vs She let me know.
4 agosto 2026
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Risposta di Plymagic
Dear TERESITA
We understand your concerns about the fairness of our ratings system, and we take this very seriously.
We would like to sincerely clarify a few points:
1. We use Trustpilot, an independent third-party review platform. Its ratings and rankings are based on genuine user feedback, and we cannot alter or delete any reviews.
2. We welcome and respect every customer feedback, both positive and negative. We carefully review and record it, and use it to continuously improve our service and product quality.
If you still have questions, we sincerely invite you to contact us directly through the following channels:
Customer Service Email: olivia@clientcare2025.com
We sincerely hope to resolve your concerns through proactive communication.
Best regards
Olivia
I had issues with the purchase of your…
I had issues with the purchase of your product. You finally made a decision to reimburse me and refund me the money thanks to Sunny. He was one of your workers and extremely helpful. Thank you.
24 luglio 2026
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Risposta di Plymagic
Dear Ray
Thank you very much for your high regard for Sunny and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Sunny, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Disgraceful
Disgraceful. We ordered a model 3 weeks ago. We received confirmation of our order,nothing since. We emailed them only to get response this morning that they don't ship outside the USA and asking for an alternative USA address. Er, we live in England which would have clearly shown in our order! Now the hassle of trying to get a refund. They've had our money for 3 weeks but can't deliver to our address. Surely in this age of computers, our England address would have flagged up. Disgusting company, STEAR WELL CLEAR
15 luglio 2026
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Risposta di Plymagic
Dear Nora joy
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I will never buy from this company…
I will never buy from this company again.
The product was absolutely rubbish and nothing like the advertised model conservatory.
The advertisement showed a beautiful conservatory complete with lights, a beautiful garden and beautiful windows. What I received was an embarrassing pile of rubbish.
I wanted a full refund and was offered various partial compensations but wanted my 100 dollars back. And I was really embarrassed as well that I fell for this.
I was instructed by a third party to return it and I would receive a full refund. This cost me an extra forty dollars and now it looks like this will not happen. So the piece of rubbish has cost me 140 dollars.
I am very disappointed I fell for this and that I have lost my money.
Buyer beware.
17 maggio 2026
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Risposta di Plymagic
Dear Bev
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Plymagic is a great company to do business with.
Plymagic is a great company to do business with. I ordered the Notre Dame kit. It was awesome. It was a great build every piece fit great with no splinters at all. Best build to date. This was my first experience with this company. The directions were very easy to follow. The best part of this build was the customer service. They responded within 24 hours with answers I needed This happened on several occasions. The customer service rep. Was Molly and she was awesome. I have never been so impressed with anyone. She was knowledgeable, kind and gracious and did exactly what she said she wood. If I could give a 10 to her alone I would.Plymagic is fortunate to have her. This Company is awesome. I have already ordered 2 more kits. Try them, you won't be sorry
8 luglio 2026
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Risposta di Plymagic
Dear Chris Neumann
Thank you very much for your high regard for Molly and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Molly, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Absoluter Betrug!
Absoluter Betrug,
Mir wurde ein anderes und zudem zerbrochenes Produkt zugestellt als ich bestellt hatte. Eine Erstattung gibt es nur bei Rücksendung nach China!!! Eine von mir akzeptierte Teilrückerstattung wurde angeblich erstattet, kam aber nie auf meinem Konto an. Finger weg von dieser Firma!!
1 aprile 2026
Non scritta su invito
Risposta di Plymagic
Dear Linda Schröder
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
A truly wonderful company
A truly wonderful company , they are helpful and friendly and the modules are great to build I would recommend plymagic so much though has gone into the process of the model and they look great
26 giugno 2026
Non scritta su invito
Risposta di Plymagic
Dear Susan
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Avoid. Scammers sent a plastic figure not the kit ordered.
I ordered a Plymagic Assembly Model Victorian Style Vintage Greenhouse. What arrived was a solid plastic/ resin figure. Nothing to assemble, no kit. Very clearly I did not receive what I ordered and Plymagic knew they were sending out misrepresented items. I contacted Plymagic seeking a 100% refund and a return shipping label so they can have their item back. They offered a 25% refund, eventually offering a 35% refund. So I'm posting here so people can see what kind of scammers Plymagic are. Absolutely avoid. I'm thankful I didn't buy this as a gift for someone else.
3 giugno 2026
Non scritta su invito
Risposta di Plymagic
Dear A Bartlett
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
Excellent customer service
Excellent customer service. Quick replies to my emails and they were willing to help with any issues I had with my kit.
17 giugno 2026
Non scritta su invito
Risposta di Plymagic
Dear JOHN BECK
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
They advertised a 3D model with lights
They advertised a 3D model with lights, paint, etc. They sent me a 3D printed PLA model. Charged me 50 dollars for 5$ of plastic. Scam!
11 giugno 2026
Non scritta su invito
Risposta di Plymagic
Dear Terrace
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
Ich hatte ein Problem mit einem von mir…
Ich hatte ein Problem mit einem von mir bestellten Produkt und war total begeistert wie auf mich und mein Problem eingegangen wurde und schnell eibe Lösung gefunden wurde.
Ich hatte einen überaus positiven Kontakt mit dem Customer (Kundendienst), wir haben per Email geschrieben und mir wurde in allen belangen sehr gut geholfen. Habe ein neues Produkt als Entschädigung erhalten und bin damit absolut zufrieden.
Kann PLAYMAGIC absolut jedem empfehlen und werde auch weiterhin dort bestellen.
Vielen lieben Dank für die Lösung und den super guten Kundendienst.
8 giugno 2026
Non scritta su invito
Risposta di Plymagic
Dear Detlev Schwarz
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Item arrived broken
Item arrived broken, and pictures showed a stain glass panel but this is solid plastic and no place to even put your own panel , I have sent a few messages but so far all have been unanswered how do we resolve this
Joe
1 giugno 2026
Non scritta su invito
Risposta di Plymagic
Dear Joe Dagostino
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
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