Shnuggle Recensioni 

They were on top of my problem and solved it immediately, they were very helpful, thank you very much.

Extremely disappointing product and appalling customer service – still unable to return a £30 bin

I am extremely disappointed with Shnuggle, both with the quality of their nappy bin and, even more so, with their customer service.

I purchased the Shnuggle nappy bin for £30 along with several other Shnuggle products in preparation for my baby. Unfortunately, the nappy bin is incredibly flimsy and poorly constructed. Once assembled, the upper section is so loose that even the slightest touch or knock causes it to come away from the main bin. It genuinely feels like the whole thing can fall apart within seconds.

This is particularly unacceptable for a nappy bin, which needs to be stable and secure when it is being used and filled with dirty nappies. I initially wondered whether I had simply received a faulty item, so I contacted Shnuggle to explain the issue and request a return and full refund.

I received an automatic response on Instagram telling me to email their customer service team, which I did.

I sent my first email more than a week ago and received absolutely no response. I then sent a second email two days ago, again with no response.

In addition to the emails, I have repeatedly tried to contact them through Instagram. I have sent multiple messages, left comments on their recent posts and even replied to their Instagram story specifically asking them to respond to my emails. Still nothing.

What makes this even more frustrating is that according to Shnuggle’s own returns policy, I cannot simply send the product back myself. The return first needs to be authorised by them and they need to provide the return instructions. So despite having contacted them repeatedly and clearly requesting a return, I am effectively stuck with a £30 product that I consider completely unusable, with no way to return it because the company simply isn’t responding. I find this absolutely unacceptable.

I paid £30 for a product that, in my opinion, is nowhere near the quality I would expect at that price. More importantly, when I contacted the company to resolve the issue, I was met with complete silence despite making numerous attempts through multiple channels.

For a company selling products for babies and new parents, I expected a much higher standard of both product quality and customer support.

I am still waiting for Shnuggle to respond and authorise my return so that I can get my £30 back.

Based on my experience so far, I would be very hesitant to purchase from Shnuggle again.

"Shnuggle's" folding bath stand broke after my wife and I installed it for the first time today.

One of the steel bits holding the bath in place broke off when we tried to clip one of the hinges on. This isn't user error - this is simply a shoddy and horribly constructed product.

My wife and I couldn't imagine what could easily have happened had we put our 3 month old daughter in the bath and if the bath fell through with her in it.

This is a terrible product that we expect is most likely mass produced with inferior/cheap materials in some Chinese factory.

This company needs to be held accountable and this product needs to be blocked from being sold to anyone immediately and without delay.

The written description fails to say this is only good for a young baby. I am a Childminder and change various ages of children. I emailed the customer services immediately after payment to query the cleaning after noticing recommended soap and water. The item was dispatched without any reply. As soon as I took it out of the box I thought how small it was.I laid an almost 8 month old on the mat and he filled the mat. Because of the lip around the mat, the babies head needs to fit within that. Also a changing mat needs to be very hygienic and practical to clean. Soap and water on any nappy poonami leak is not hygienic, an antibacterial spray is needed. I will be returning, with the third problem which is there is no free return even mentioning the item size is not in description, and I received no reply to my email. All very disappointing.

Purchased both the Baby and Toddler baths and very happy with them. After a couple of years wear & tear the backrest needed replaced. Shnuggle kindly offered replacement ones, with only minimal delivery charge to be paid.

The bath jug is super handy too for washing hair with as little fuss as possible.

I started using this lamp for night feeds with our newborn on the 10/11/22, it work ok for three night and then started switching itself off after 3 minutes. As I’d purchased it on the 10.10.22 I had to contact the manufacturer and got this response

Thanks for your email.

I am sorry to hear that you have been experiencing issues with your Moonlight.

We do advise the following troubleshooting tips, which typically resolve any issues -

1. Check the voltage of the plug you are using with the USB cable, the plug needs to be rated 5V DC plug and less than or equal to 5Amp (5A)
2. Change the USB cable to a different one
3. Try the unit in a different mode (parent vs child)
5. Switch everything off from the mains and wait a minute or 2 to reboot everything, turn the on/ off button on again
6. Try the light in a different plug socket in your house
7. Ensure the on button is clicked in on the bottom of the moonlight.

Please let me know if the above solves the issue.

I think it’s ridiculous that after less than a week of use it is not working and the manufacture tells me replace usb cables myself?? I’ll be contacting trading standards if this isn’t resolved. Wish I’d never bought it now, looks like I’ll be buying an alternation for night feeds as this company is so unhelpful.

We love our shnuggle bath and bamboo cloths. We sit the bath in the main bath and it feels very safe. I have used it with my eldest (now 5) when she was little with no issues. When my new baby had issues with the bath rubbing his little toes because he is so active, I was sent a new updated bath to test and it did not disappoint. The material is extremely smooth, my baby sits comfortably and loves bath time with no issues. The added feature of the plug is really useful and avoids big splashes when emptying the bath. It looks super stylish in the bathroom and means we use so much less water. We will definitely be moving to the bigger version when the time comes.
Oh and the bamboo cloths are super soft but super strong! Really pleased

To start with, I've no problem with the Shnuggle bath. That product is great for bathing a young child.

The problem I have is with the folding bath stand accessory. Whilst bathing our daughter, the bath fell through the stand with our daughter still in it. She escaped major injury but required a trip to A&E as a result. There are several reports of this happening online, so isn't a one-off isolated incident.

Shnuggle claim the product is safe and in all our correspondence with them have blamed user error for this issue. Shnuggle also knew about this issue since July 2021 and made no effort to inform parents of this hazard. Meaning, had they acted sooner, our daughter's fall could have been avoided.

They've just released a 'safety strap' but given their own testing process failed to find this issue that has affected so many customers, it's hard to have any faith in this as a solution.

I implore anyone using the folding bath stand to stop using immediately and place the bath on a sturdier surface ie the floor or a table.

I am a massive Shnuggle fan! I bought a baby bath then a toddler bath (used daily!) The headrest on my toddler bath eventually came off after much use, I asked for advice on what to use to reattach it and instead was sent a full headrest replacement. Fantastic customer service - thank you.
Now waiting for you to bring out the adult bath 😂