The chair was delivered on time
The chair was delivered on time, and the packaging was secure and well organized. All parts arrived in good condition.
The assembly guide, however, could be more detailed and user-friendly, similar to IKEA's instructions. My main challenge was installing the headrest. Beyond the limited instructions, the headrest itself was difficult to align and fit correctly. Once partially installed, it was extremely difficult to remove and reposition without applying excessive force, which raised concerns about potentially damaging the chair.
Overall, the delivery experience was positive, but the headrest assembly process requires significant improvement. For a premium ergonomic chair, I expected a more refined assembly experience with better engineering and clearer instructions.