truffa
ho fatto un ordine il 19 di dicembre, il 27 mi é stata mandata una mail in cui diceva che il mio ordine non sarebbe arrivato e che mi avrebbero fatto il rimborso, a distanza di 14 giorni non ho ricevuto né il mio ordine né il rimborso
Risposta di EkoPyro & EkoPiro
We’re very sorry for this situation and we understand why you’re upset.
You are correct — if you were informed that your order would not be delivered and that a refund would be issued, then the refund should have already been processed. The delay is not acceptable and we sincerely apologize for it.
Please contact us directly via email and include your order number so we can immediately verify the case and process your refund without any further delay. This is not a scam, but a failure in handling your order properly, and we take full responsibility for fixing it.
Thank you for bringing this to our attention — we will make sure this is resolved.
Kind regards,
EkoPyro Team