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DrSono Medical provides portable, wireless ultrasound solutions designed to make medical imaging more accessible and affordable. Our devices are used by healthcare professionals worldwide and are built for reliability, ease of use, and clinical performance. We are dedicated to honest service, fast support, and continuous improvement based on customer feedback.
Stati Uniti
3,8
17 recensioni
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Ha risposto al 40% delle recensioni negative ricevute
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
El trato por parte de Lisa Brown, Sales & Marketing Manager, ha sido magnífico en todo momento. Muy amable y profesional guiándome en todo momento e informándome de todas las dudas que he tenido.
Sin duda un gran producto y una gran atención.
Muy muy recomendable.
The image quality is lacking. The instruction manual reads odd as if it was google translated. You are unable to perform several basic functions including certain basic scans. The return policy is unfriendly to the customer. Give yourself 7 days to try if you’re going to buy this and contact them immediately or you’ll be given zero options after 14 days.
Risposta di drsono.com
Thank you for sharing your feedback. We’re genuinely sorry that the Tri-scan Max did not meet your expectations, and we appreciate your comments regarding image quality, product functionality, and our documentation.
For clarity, our published trial period is 14 days from the date of delivery. FedEx confirmed that this order was delivered on May 1, and the first return request was received on May 21, approximately 20 days after delivery. The request therefore fell outside the trial period, and our decision was based on the same published policy applied consistently to all customers.
Although we were unable to approve the return under the standard trial policy, we did not leave the customer without support. We invited them to provide details about the image-quality concerns and intended scanning applications so that we could better understand the issue and explore other ways to assist.
We fully respect that a product may not be the right fit for every user. We also believe future customers deserve the complete context surrounding the return request. Our team remains available to provide technical guidance and address any specific product concerns.
The order was good but the Assistance atention, the answer of the Sales & Marketing Manager was excelent. I'm waiting my orden arrives as soon as possible
Thank you Lisa for everything
Quality is OK , not excepcional
I purchased the TriMax Scan and am happy with the purchase, as it is a one-time payment without a recurring yearly subscription fee. The linear setting is very comparable to the hospital-grade ultrasound scans I have seen for vascular assessment. What could beat a simple handheld device with so many features on the go?
Tremendous frustration using this. Took several minutes to establish a connection because the connection to the phone kept dropping and I had to restart everything several times. Even with a constant connection though, I couldn't get a straight video, the images were tilted and coming in every few seconds,impossible for a fine needle aspirate for urine collection . After 30 minutes of trying, I still had trouble finding the bladder. The image though was clear, which is why I didn't give it one star.
The device is portable and very easy to use. I was surprised about the quality and versatility of the product given it's low price compared to other competitors.
Unfortunately my device had a defective battery but I reached out to customer service and my problem was resolved within 1 week. Dr Sono provides a 1y manufacturers warranty and they stand behind their product 100%. A special shout out to Lisa, who was very responsive, helpful and thorough with all my communications with her. I couldnt believe how easy was to deal with this company in terms of info regarding repairs/warranty. I would definitely recommend this product to anyone looking for a portable ultrasound device that is easy to use. We will likely be purchasing another unit for our clinic
So, the customer support team is amazing, especially Lisa Brown. It is not so much that I had issues, but I was able to explain my concerns with some of the way shipping was handled and they took care of me without hesitation. I felt like a valued customer, which is very important because a great product needs a great support team, and you get both with Dr. Sono. So, I ordered the tri-scan, and I LOVE the product. It does everything I need it to and more. It is beautifully packaged and feels super premium. The best part of the product is the app being free. A lot of these companies are charging monthly subscriptions on top of hefty probe prices. Dr. Sono makes their products affordable and accessible, which made me feel confident in choosing them. It works great and offers excellent value. This is not one of those bad cases where you say, 'I get what I paid for,' and instead you get so much more. Thank you again, Dr. Sono, for an amazing product and a support team that actually responded back and helped me.
Buena relación calidad y precio y muy portátil,fácil de llevar sin perder calidad
Buena asistencia
Great communication and customer service, package arrived quickly and I'm greatly looking forward to incorporating the device into my career. Lightweight and very easy to handle.
Lisa in customer service was fantastic to work with. I had some shipping issues that was no fault of the companies and Lisa worked with me tirelessly to get it resolved. She was very reasonable and patient. I was so impressed I even told colleagues of mine about my experience who ended up purchasing a Dr. Sono U/S as well. I would not hesitate to purchase their product. Making a great product is one thing but having the customer service to back it up is simply icing on the cake.
Gratuliere zu diesem besonderen Gerät. Ich bin Radiolologe und bin sehr begeistert über die gute Bildqualität. Das Produkt ist sehr hochwertig .
Sehr gutes Preis-Leistungsverhältnis.
Die Lieferung war rasch und ohne Komplikationen.
Ich würde eine deutsche Betriebsanleitung empfehlen und als Empfehlung wünschen.
Alles Gute
Dr.Peter List
Risposta di drsono.com
Lieber Dr. List,
herzlichen Dank für Ihre freundliche Rückmeldung! Es freut uns sehr zu hören, dass Sie mit der Bildqualität und dem Gesamtpaket zufrieden sind. Ihre Empfehlung einer deutschen Betriebsanleitung nehmen wir gerne auf und prüfen, wie wir dies in Zukunft umsetzen können.
Wir wünschen Ihnen weiterhin viel Freude und Erfolg bei der Anwendung unseres Geräts!
My transducer is incredible! I love it so much, I’m in ultrasound school and wanted more practice than what I was getting. My only issue would be the Shipping Company they use, FedEx notoriously has the worst customer service and made my shipment experience awful, I wish they would change the company they use to ship their products. Other than that 10000/10
Risposta di drsono.com
Hi Leanne,
Thank you for your feedback. We take delivery concerns very seriously and would like to clarify the situation for transparency.
Your order was processed promptly after purchase and shipped via FedEx under tracking number 887554776527. According to FedEx’s official delivery record, the package was successfully delivered and signed for. A screenshot of the FedEx proof of delivery has also been provided to you for reference.
Please note that all of our shipments are sent with signature-required service to ensure secure delivery.
That said, if you believe the package was not received personally, we kindly ask you to reconfirm with anyone at the delivery address who may have signed for it. If the package still cannot be located, we will be more than happy to contact FedEx directly to initiate a formal investigation on your behalf.
We are committed to resolving this matter and supporting our customers responsibly. Please feel free to reach out to us directly so we can assist further.
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