BT Recensioni 

Absolutely no communication about change of package, router, cost. Social tariff - misnomer

I had a nice experience. 🥰

Easy to get logged on

Helpful customer service

easy to do, and saving money with a cheaper contract, win win

i was supposed to stay with plusnet

The consultant was clear, explaining things well and not in a hurry

Very helpful better price sourced

I cancelled my contract later on the same day I made the order. The person I spoke to confirmed that everything had been cancelled and I have come home from a holiday to find that a BT Smart Hub was delivered while I was away. I am now concerned that the engineer's visit tomorrow has not been cancelled either.

The experience I had with ordering was EXCEPTIONAL! I believe I was in contact with Sam who was very well mannered, polite, and really informed about the products he was selling, he helped me decide what SIM cards to get, the best prices for all options with the added benefits and also helped me sort a tv package out too. On the first phone call I informed him I would speak to my wife to discuss what was best for us and requested a call back later in the evening, we received this phone call with the same great attitude and positivity, what a credit to the company he is!

For older people your systems are horrendous.
Your chat staff were pleasant enough but the hold time off 55 minutes for a tech is awful.
Your website needs help too

Extremely frustrated with BT. The sales reps repeatedly promised us that their newer router didn't require any drilling to set up—which is a huge deal for us because our landlord strictly forbids it. But every single time the engineer arrived, it was the same story: they couldn't install it without drilling. It feels like the sales team is just trying to hit their targets rather than actually listening to what the customer needs. Now I’m stuck wasting my time returning a router that never should have been sold to me in the first place.

Bt are always so willing to help, no matter how long it takes. I love bt staff, you guys are so understanding & helpful. THANKS BT. +* Angela. 👍

Sophie whom we spoke with this evening so friendly and patient and has given us a good renewal package. Thank u.

Previous call they left me hanging on phone for 10 to 15 mins then disappeared!!! Think i had been forgotten!

Appalling. Called EE to cancel
A house move date. They didn’t. Contract was cancelled by them. Told I would have to reorder and wait a week at least for connection. New order initiated by EE at a cost of another £20 a month. I said I wanted to make a complaint. Told if I did it would only be words of advice to the person who didn’t cancel my moving house date. What a bunch of clowns!

A very friendly and efficient lady
I was a bit stressed with the whole situation but she sorted out everything impeccably

The online application software offers, for a fee, technical assistance to set up FibreBroadband. But the aoplication then persistently removes it, with no explanation or anyway of finding out what to do about it. MOST frustrating…

Confusion. to much information all at once.hope we can keep up
Much better to be able to speak to people0

Helpful customer service, clear understanding with what I wanted.

Liked advice and simple to implement. I am hard of hearing and agent was a very rapid speaker so a lot of requests for him to repeat/clarify. but we got there eventually.