Hi Amanda,
We’re sorry to hear you were disappointed with your experience, however we would like to clarify a few points for transparency.
The Claudia Studs are a larger statement style, and as explained in our email, heavier stud earrings can sit differently depending on individual ear anatomy and piercing placement. This is not considered a fault, and nowhere in our correspondence did we state the earrings were defective. We simply acknowledged that larger statement studs may lean slightly forward on some ears.
We also provide the full dimensions of the earrings on the product page, along with multiple on-ear photos to help accurately depict the size and fit prior to purchase.
In regard to returns, earrings are the only category we are unable to accept back for hygiene reasons, as they cannot be safely resold once received by a customer. This policy is clearly outlined on our website, and we would never send another customer a pair that may have potentially been tried on or worn.
Despite this, we still took the time to provide alternative recommendations better suited for your daughter’s wedding, as well as a complimentary shipping code as a gesture of goodwill.
We always do our best to assist customers fairly and kindly, so we’re disappointed to see our communication misrepresented here :(
BLINGZ Team
