Ho ordinato una piccola torta alla…
Ho ordinato una piccola torta alla frutta, di poche pretese. È arrivata schiacciata, ed il prezzo della consegna quasi quanto il costo della torta stessa.i numeri di solito si regalano , niente! Ma neanche la possibilità di comprare i due numeri , mah🤔 la torta, 🍰 molto secca, panna dura e con il gusto della spray panna che si trova nei supermercati, pan di Spagna secco , insomma uno schifo 😰 assolutamente da evitare questo negozio
Risposta di Cake Box
We’re truly sorry to hear about your recent experience with us. This is definitely not the standard we aim to deliver, and we understand how disappointing it must have been to receive a cake that didn’t meet your expectations.
We take your feedback about the quality of the cake very seriously. The dryness of the sponge, the texture of the cream, and the condition of the cake upon arrival are all issues we want to address. We’ll be passing your comments on to our team to ensure improvements are made, as this is not the experience we want to provide.
We also understand your frustration regarding the delivery charge and the overall experience, and we truly appreciate you bringing it to our attention. If you’d like, we’d be happy to discuss this further and try to make things right moving forward.
Thank you for your feedback, and we hope you’ll consider giving us another chance in the future.