Katrina

Dear Katrina,

Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.

We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.

Considering your particular situation, we'd like to offer you a special solution:

A refund of AUD 14.29 and you do not need to return the product to us.

Hoping this solution will make you happier. Again, we give you our apologies for any inconvenience caused by this. Hoping you can forget this unhappy experience and we can gain your trust back. We will make our service better in the future. Please check your ticket: #101004435

Please inform us your decision and look forward to your reply. Have a nice day.

Sincerely
Customer Service.