I wish I had seen these reviews before…
I wish I had seen these reviews before falling for their ‘trial’ offer as too have had the very same experience.
They’re not make it clear you are signing up to a subscription offer. 1 month later you receive a notice that they have taken £43 out and shipped your next jar of cream (rubbish quality by the way, made my skin very sore).
Despite contacting them the same day and then three times after, they just ignore.
Order takes nearly 4 weeks to arrive as shipped from China to a UK address in Staffs before being posted locally.
Their customer site gives a different email address for their guaranteed 30 days return, but this is also ignored.
I have managed to find Joe to cancel my fake subscription on Shopify and based on other advice from these reviews am contacting my bank to ensure future payments can be blocked.
Doubt will ever see money again as they know that auto chargebacks do not kick in until over £100, crafty gits!