Anne Hermary

DON’T ORDER FROM HERE!

I lost $80 on a piece of trash. ABIGAIL WOMEN'S ELEGANT ITALIAN STYLE JACKET is advertised as “Crafted from premium Italian leather” and is 95% POLYESTER and 5% SPANDEX. It’s a drop shipping company. They ship garbage from China and the so called easy return and guarantee means you have to pay to ship back to China. Cover all shipping and duties and keep your fingers crossed that you get anything back. Don’t order. The stench is so toxic from the product. Wish I could share photos of what I actually received. Absolute scam.

I would not waste your time using this app. I found it is incredibly inconsistent from person to person when you receive notifications. I can be sitting next to my daughter who is in the same network using the same phone type, she will receive a notification. Of an available item two minutes before me. So, good luck actually getting to purchase an item. Yesterday, we were excited to get a bag from Whole Foods in Yorkville. My son dropped everything and ran to pick it up. He was at least 10 min before the pick up time and was told the last person that came for their pick up was given two bags. Literally, it’s like trying to win the lottery.

BE WARNED!
After being a customer for 10 years (when you start it's tough to switch after an issue has started). I have paid more than 10K out of pocket over any benefits received. Essentially, if I had no insurance, I would be over 10K ahead. I have spent on the 10's of thousands for items they would not cover and (not only have they increased premiums significantly and dedeuctibles) they just arbitrarily dropped the amount covered from80 to 70%. That's not even a plan they offer. PLEASE do your homework. I strongly recommend you find another insurer.

I have not ordered from Walmart in an extremely long time and I am so upset and disappointed with my current order. I ordered the Laval Steel outdoor dining set.Fedex delivered two giant boxes outside my front door this morning. The box with the table did not have any wrapping on the metal pieces which struck me as odd. When I opened the big box with the chairs, only two sides/legs were wrapped in bubble wrap. All of the other pieces were just tossed in unprotected causing them to bank against each other and cause significant scratching. It was an obvious return that Walmart did not care about checking or properly repacking before they sent ot off to the next customer buying what they expected to be a new set. I spoke to an actual supervisor (Vivek)who told me my only choice was to keep the set for about 3 business days (which may even flow through the weekend into the next week) for pick up. I tried to explain that I had ordered the set for a dinner the next day (which was the main reason I had ordered from Walmart as I needed a quicker delivery), but more importantly there was no way or nowhere I could store it for that long. He informed me it woud have to be stored indoors. I have no garage. I live in a small townhouse. There is no possible way fro me to take all of the pieces out, store them inside my tiny living room (did I mention I have guests coming) and then cut up the dirty big boxes to put those in my tiny living room. I then would need to rebuild and retape the boxes and repack all of the pieces outside for pick up. He did not care as that was Walmart policy. My only option was to escalate and wait 48 hours for a response (head scratcher there). Might I suggest that Walmart actually have a policy whereby they have some small quality control so that paying customers do not get damaged, previously returned, carelessly pkg product! Staying away from WALMART!

If we had it to do again, we probably would have opted for another company. We did not need to claim for years until our dogs were older. They were ok at the beginning, but have been progressively worse in the length of time to process claims, errors in processing, and quality of customer support. I have had to make multiple calls to get answers and it feels like the customer service staff either don't understand what they are doing or don't care to take the time to check details. Warning - the deductible and monthly premium shoots up significantly after your pet gets older. There are better options available.

I recently switched four accounts over to Bell after being a loyal Telus customer for decades, and my experience has been extremely disappointing.

From the very beginning, I was transparent about my situation. I clearly explained that I would be porting four numbers and that one of those numbers would later need to be changed from a BC number to an Ontario number due to an upcoming relocation. At the time, I was given a price and assured everything was understood.

Now, when I attempt to make that exact change—something Bell was fully informed about in advance—I’m being told that my bill will increase by an additional $40 per month for the remainder of my contract simply because of the number change. This feels completely unreasonable and misleading.

It’s frustrating to make a major switch based on information provided upfront, only to have the terms effectively changed afterward. What should have been a straightforward process has turned into a costly and unnecessary complication.

Overall, this experience has left me feeling misled and undervalued as a customer. I expected far better transparency and consistency, especially when bringing multiple accounts over. By the way the contract buyout is over $4500. I’m counting down the days until their contract ends.

I’m not impressed. I tried the trial awhile ago and it didn’t create great results. The basic subscription doesn’t offer any helpful services. The resume templates are basic and there are much better options out there for the price. I retried it again after awhile to see if anything had improved. I cancelled Siri g the trial and was billed following the trial. When I attempted to log in, my password was declined. When attempted to reset my password, the link that was emailed continuously sent me to a page indicating an error. Warning. Ensure you receive a confirmation that you cancelled to avoid being billed in error. There are much better apps and sites out there for resume prep. The job links are pointless and any other offerings are at a pretty high additional cost.

This was my first visit to the clinic. Everyone was very professional, welcoming, and informative. I will be returning. Highly recommend.

Can I rate at zero? Horrible customer service. No accountability. Orders late by hours. Missing items. The wrong orders being delivered. Awful.

I’ve had repeated negative experiences with AMJ Home Delivery due to poor communication and unreliable scheduling.

Deliveries are scheduled, confirmations are provided, and then those same confirmations are later “lost” or not recognized by the company. Drivers have given incorrect information at the time of delivery, which was later declined or denied by AMJ, resulting in wasted time and financial cost to me.

Tracking information has also been inaccurate, showing delivery schedules that did not match reality. On my most recent delivery, the drivers missed the delivery window entirely, despite tracking indicating otherwise. As a result, I missed a personal appointment and was charged a no-show fee. I then had to take an additional day off work just to have the item redelivered.

This level of disorganization has real consequences for customers. Based on my experience, I will not purchase furniture from any company that uses AMJ Home Delivery in the future.

It is rare that an order arrives as ordered. Recently, I have received other people's orders and, after paying by credit card, only received an instacart credit. This was after wasting over an hour speaking with an agent through chat and initially a useless bot. You have better luck with Ubereats

I’ve been a loyal Blo customer for many years in Vancouver, going regularly for blowouts twice a month. The Vancouver locations have always shown excellent customer service and have consistently respected the longstanding relationship we built. On the rare occasions when something unexpected forced me to cancel outside the allowable window, they were always understanding and never penalized me.

I recently moved to Toronto and have now had three appointments at Blo Yorkville — and unfortunately the experience has been very different. My appointment was for 6:15pm, scheduled around my daughter’s birthday dinner. I also had a long-awaited furniture delivery set for 3–4pm which ran significantly late. I called Blo’s Toronto main number to explain the situation and ask about my options, and was told I would be charged the full amount if I didn’t show. Wanting to avoid that, I chose to leave the delivery and rushed to my appointment.

I arrived at 6:10pm, five minutes early. There was only one stylist working, and she informed me she didn’t even know about my appointment. She was still working on another client and estimated a 10–15 minute wait — but based on what I saw, it would likely be longer. With the salon closing at 7pm and the stylist still needing to finish her current client, it was clear I wouldn’t receive proper service.

Despite the fact that I arrived on time and was physically present, Blo Yorkville still charged my credit card as a “no-show.” I did not miss the appointment — they simply had no stylist available for the booking they confirmed.

This was deeply disappointing, especially compared to the exceptional service I’ve always received from Blo in Vancouver. I hope management takes this feedback seriously and reviews both their scheduling practices and their approach to customer care. Loyal clients should not be penalized for the salon’s own staffing issues.

My advice is don't ever buy anything from Pottery Barn!
SLOW delivery! You would think they use horse and carriage. The store staff provide different information than online and the online laugh it off saying that the stores often provide incorrect information. Return a faulty item (and so much of their furniture is such poor quality), the wait time is about a month for a refund even though their return hub is a half an hour drive from my home.

Significant Damage to My Vehicle

I am extremely disappointed and frustrated with my experience at this car wash. My vehicle had just arrived on a trailer from Vancouver to the GTA. It was late in the evening and I only wanted the windows and mirrors cleaned so I could safely drive home in the dark. The car wash was conveniently close to the pickup lot, but the driver’s side of my car was very dirty from the transport, and I was concerned about running it through a wash in that condition.

The attendant assured me that it was completely safe, and was far more focused on trying to sell me a membership than on giving honest advice. Trusting their reassurance, I went through the wash—only to discover the next morning that not only had the car not been cleaned properly, but the driver’s side body, trim, windows, and even the paint had been significantly damaged.

In proper lighting, and especially once a professional detailer cleaned the car, deep scratches became visible across the paint and even into the window glass. Every auto detailer who inspected it told me the same thing: this kind of damage comes from taking an extremely dirty vehicle through a car wash, where the dirt acts like sandpaper. I was forced to pay over $1,000 for paint repair and ceramic coating, and there are still scratches that went right into the paint. The window remains damaged as well.

To make matters worse, when I contacted the company, “Christian” sent me three extremely low-resolution video clips—just a few seconds long, taken from far away—showing my wet car driving out of the wash at nearly 10 p.m. He claimed the light snowfall during my drive home somehow caused the damage, which is completely unrealistic and frankly insulting.

I trusted this business based on the attendant’s reassurance, and that trust resulted in expensive, permanent damage to my vehicle. Given the lack of accountability and the dismissive response I received, I cannot recommend this car wash to anyone. If your vehicle is even slightly dirty—or if you value your paint—stay far away. The photos show the vehicle before the car was (evening), after the car wash (day), scratches underneath the still dirty car, scratches after detailing. The window remains completely scratched up.

1-Star Review — My Experience With BMO (Bank of Montreal)
ATM location: 2104 Larch Ave, Vancouver, BC V6L 0C3

I have never experienced customer service as disappointing as what I went through with BMO. What happened to me on October 21 was not only stressful and costly but handled with a level of disorganization and indifference that shocked me.

While using the ATM at the Arbutus branch early that morning, I deposited $760 in cash. The machine counted the full amount, then suddenly flagged “items could not be validated,” returned a single $10 bill, and timed out—without depositing the remaining $750 into my account. I had made similar deposits at other banks without any issue, so this was unexpected and immediately concerning.

What followed was worse.

When I called BMO’s customer service line, I was met with a cold, dismissive response and told my case would be forwarded to “investigations.” No empathy, no reassurance—just that I might see the money in 7–12 business days, or possibly never. I had to ask for a case number; it was not offered.

I went to the branch later that morning, hoping for real help. Instead, I was told there were no cameras in the ATM area and no branch-level reconciliation of ATM funds. When I asked to speak with the manager, I was handed his card and told he wasn’t available. I called twice and left messages—no reply.

After waiting the full 12 business days and hearing nothing, I called BMO again. That’s when I learned—only because I asked—that my case had been closed without any notice to me. And the reason? Investigations had reached out internally to confirm whether this was a BMO-owned ATM and received no response, so the case was incorrectly closed as a non-BMO ATM, which it absolutely was not.

This was not a small clerical mistake. It was a complete breakdown in process and communication.

Every follow-up call after that led to the same empty promise:
“Someone will escalate this.”
“Someone will contact you within two days.”
No one ever did.

After this experience, I feel that BMO showed no accountability, no urgency, and no respect for me as a customer. Losing $750 because of an ATM error was bad enough—being met with silence, misinformation, and zero follow-up made it far worse.

I plan to continue pursuing this through the appropriate channels, but based on my experience, I cannot recommend banking with BMO. The lack of support and professionalism I encountered was unacceptable.

Don’t buy from this company unless you want headaches. Ordered my first rug from them to Canada. Opened it up as the guys delivered. The bag was ripped and when they set it outside after a snow melt, mud got in the rug. I called the company to let them know and as I was speaking with them I opened up the rug to see debris and staining What quality control ships a rug like this to a buyer? Them when you try calling them, the answer is the department that deals with issues like this is only available via email and it’s takes 2-3 days for an email response. Looks like a company hiding from its customers. Now I’m stuck with this cost and I have nowhere to even put it while I’m dealing with them. I don’t want someone’s dirt and stains in my house.

My rating is for the service.I ordered a long list of mixing supplies from Home Depot in Cambie as I was trying to save time on a stressful hectic packing day. They used door dash to deliver. The driver originally asked me to walk a few blocks to pick up all of the items and then when pressed, he agreed to bring them inside my building by buzzing at the panel. I was on a ladder wrapping a tall bookshelf. My mover for a move from Vancouver to Toronto were arriving the next morning. The driver ended up dumping everything, paper moving boxes included, on the street in the rain. The boxes were tossed into recycling and the wrapped items had to be cleaned. I needed to waste precious time driving to uhail to repurchase. Door dash agreed that I should be refunded, but were not able to and asked that I call Home Depot to process the return. After speaking to a rude “stock picker” and two subsequent managers, nothing was ever done. A few hundred dollars wasted and half on my afternoon gone in a stressful day. Awful service!!!!

My experience with Rove was awful. I had a negative experience in the past with poor customer service, but on a recent order felt that online order system was deceiving. Moving from Vancouver to Toronto and an empty house meant I needed certain furniture pieces asap. My mover was a few weeks away. I had selected a custom order sofa from a higher end retailer that would take 3 weeks for delivery, so passed on it. Rove had “in stock” items. Upon ordering my $4000 plus sofa from Rove and paying their $200 membership fee, I received a confirmation of order (that’s it). Excited that my sofa would be arriving soon as they have a location in Toronto, I was shocked to get a subsequently email saying my order has shipped and would be delivered in two to THREE WEEKS. I tried calling them and was told it was likely too late. I would have to wait until they communicated by email with someone else and then would email me back. Meanwhile, I need to order another sofa now. They did not inform me of the 3 week delivery on in stock until it was too late. There was no sense of care or concern. With a 30 day return policy, it’s interesting that hey can’t cancel an order before it’s delivered. Very unhappy. Would never recommend them based on the awful service levels.

Don’t buy this product. They lie to you and tell you it’s a full money back guarantee if not satisfied. The shipment comes from China. It’s a junk product. Literally junk. Then, when you want your money back (remember the guarantee?) they tell you that you need to pay $20 to ship it back. I didn’t even use it. It’s junk as soon. As you open it.

There is no doubt that The Hazelton is a beautiful hotel, located in one of the best areas of Toronto. Its setting and facilities are exceptional — which is why it was especially disappointing when a personal item of sentimental value belonging to my family was mishandled during a recent stay and the initial follow-up did not meet the standards we expect from a luxury property.

Errors and lapses can happen; I have always believed that how an organization responds to those moments says far more about its character than what happens when everything goes smoothly. Initially we were frustrated and disheartened by the way our concern was handled. That perspective changed entirely when General Manager Mr. Gaurav Dutta personally intervened.

Mr. Dutta took the time to call both my daughter and me, listened with genuine empathy, and followed up directly. He arranged for gorgeous flowers to be delivered to us and offered additional remedies to address the situation. I will not recount the specifics here, but his prompt, thoughtful, and accountable approach went well beyond our expectations.

Mr. Dutta’s personal involvement — his clear communication, professionalism, and sincere commitment to making things right — restored our confidence in The Hazelton. We were truly impressed by the care shown and now feel comfortable recommending the hotel to others who value accountability and exceptional guest service.