SA

Sabrina

Regno Unito

Recensioni

Recensione su ElettroClimaShop

Recensione su BudgetAir.co.uk


Valutata 2 stelle su 5

Bad customer service

They changed my flight saying for further information please contact our customer service. None information was given to me although I tried to communicate with them a couple of times !

13 settembre 2016
Non scritta su invito

Risposta di BudgetAir.co.uk

Dear Sabrina,

Thank you for your review. We apologize for your bad experience with our customer support team. When the airline changes a flight schedule, our policy is to provide alternatives or seek a full refund for our customer. After looking at your booking history, I can see that a member of our team contacted you with an alternative flight and you responded that this option was acceptable. Please accept our apologies if we failed to communicate clearly about this change.

Kind Regards,

Luke