Raghav Bhasin

Thanks a lot Exotel for the recognition

AI voice agents are one part of what we build. But the bigger opportunity — the one most enterprises haven't cracked yet — is decision intelligence. We just went live with something we've been quietly building for a while — and I think it deserves to be spoken about. One of the world's largest automotive brands now runs their enterprise decision-making on an AI intelligence layer we built from the ground up. Not a chatbot. Not a BI dashboard with a smarter filter. A living command layer that thinks the way a sharp business leader does — by persona, by priority, and in real time. Here's what that actually means in practice: → Demand-Supply Intelligence When you're an OEM selling 10,000+ units a month across dozens of markets, the difference between 15-day inventory and 60-day inventory can cost crores. Our system gives regional heads and supply chain teams a live, model-wise, geography-wise pressure map — not from last month's Excel, but right now. The system surfaces correction windows before they become P&L problems. → Marketing ROI Optimiser Marketing teams at OEMs spend hundreds of crores annually across digital, broadcast, and retail activations. The dirty secret? Most of it isn't connected to actual retail outcomes — just impressions and reach numbers. We changed that. Every rupee of spend is now traced to which model it influenced, which funnel stage moved, and which campaigns actually converted to booked units. Not attribution theatre — attribution that a CMO can stake a decision on. → Dealer Revenue Health Monitor Dealer performance data has always existed. But it's lived in siloed reports, monthly reviews, cluster MIS files. We consolidated it into a live health monitor that surfaces distress signals at the dealer level before they become escalations at the leadership level. Underperformance is caught at the root — not in the quarterly review room. The part I'm most proud of? The platform doesn't deliver one view to everyone. It adapts to the person looking at it. A CEO sees strategic divergence and opportunity cost. A CMO sees brand-market-model funnel performance. A Sales Head sees cluster-wise velocity and pipeline risk. A Dealer Principal sees their own scorecard against zone benchmarks. One platform. One source of truth. Multiple intelligent lenses. Their CXOs now walk into reviews with a grounded point of view — one that was built by AI from live data, not assembled by a team working the weekend before. Not AI that talks to your customers. AI that thinks with your leadership. If you're an OEM still making billion-rupee decisions off rearview-mirror data, I'd love to show you what a live command layer feels like. Drop a comment, DM me, or ping me directly. The demo will do the talking. #AI #AutomotiveIntelligence #CarDekho #Automind #OEM #DecisionIntelligence #EnterpriseAI #Automotive #DigitalTransformation #ArtificialIntelligence #TechSolutions

A year ago, we made a bet: that AI voice agents could actually sell cars and bikes in India — not just answer FAQs. Today, that bet has paid off. We've scaled deep into the automotive market — powering dealer networks for one of India's leading two-wheeler brands and one of its leading four-wheeler brands We went from a single use case to a full pre-sales stack — L1 verification, test drive booking, after-hours lead handling, post-test-drive feedback, nurture calls — all running live, end to end We now speak the country's languages, not just its metros — Hindi, English, Malayalam, Kannada, Bengali, Marathi, Telugu and more We've partnered with telecom players and call-verification platforms to whitelist our calls — so customers actually pick up, and conversations happen instead of getting lost to spam filters We've revived dormant pipelines that everyone had written off, turning cold leads back into qualified, in-market buyers We're consistently outperforming human calling teams on connect rates and qualification — at a fraction of the effort This isn't a pilot anymore. It's infrastructure. And we're just getting started. #AI #VoiceAI #Automotive #India #CustomerExperience

A milestone worth celebrating In a remarkably short time, we've watched something powerful unfold with our dealer partners — AI meeting dealer tech, and customer experience meeting a whole new standard. Faster responses. Smarter conversations. Journeys that finally feel seamless for the customer on the other end. This didn't happen by accident. It's the result of months of groundwork — building, listening, iterating, and refining based on real feedback from the field. Sales, product, tech, and support — all pulling in one direction. But the real foundation? Trust. Our dealer partners bet on us, even when it meant doing things differently. That trust is what made this possible. This is just the start. As AI reshapes the automotive industry, we're just getting warmed up. Here's to the teams and partners who made it happen. 🙌 #AI #DealerTech #CustomerExperience #Automotive #Innovation

Ask a car buyer in India what they expect today, and they won't say "AI." They'll just expect the car to already know them — and expect someone to pick up the phone when they call. A few things I keep noticing: → The showroom conversation hasn't changed — exchange offer, finance rate, delivery date. But underneath it, buyers now assume the car itself should be smarter: track its own health, personalise itself, flag problems before they become breakdowns. → That assumption shows up quietly, long before the car does. A customer messages a dealership at 9pm asking if a variant's in stock, or calls about a service issue after hours. Increasingly, it's an AI voice agent that answers — not a missed call and a callback the next morning. Nobody posts about this. It's just the difference between a lead that converts and one that goes cold. → 95% of Indian consumers say they'd pay extra for software-defined vehicle capabilities — safety intelligence, continuous health reporting, over-the-air upgrades. They didn't learn this from a car ad. They learned it from their phone, their bank, their food delivery app. → Indian enterprises are already ahead of the global AI curve in general — 40% run it at real scale, vs ~28% worldwide. The capability exists. It just hasn't reliably reached the showroom floor, the service bay, or the after-hours call. → It's also why the tools being built right now look different from the AI conversation of two years ago. Some of the work we're doing internally is less about chatbots and more about giving OEMs and dealer teams a real-time read on where the funnel is actually leaking. The shift isn't "add AI." It's "let AI see the whole business, not just the front door." → The capital has already made up its mind: India's automotive AI market is set to nearly triple by 2032, off a $185B base that makes India the world's third-largest auto market. The dealerships and OEMs still asking "will Indian buyers care about AI" are asking last year's question. The buyer already answered it. The only open question is who closes the gap first. #AI #Automotive #India #DigitalTransformation

Grateful to have been part of the 3rd Edition of the CII Automotive Aftermarket Conclave last week in Gurugram. Being invited as a panellist for Session III — OEM-Controlled Aftermarket vs Independent Workshops in the EV Era — was both an honor and a genuinely stimulating experience. The conversation in the room was honest, sharp, and long overdue. Who controls the EV service relationship post-sale? How do we build a fair aftermarket ecosystem before the fleet scales and the monopolies harden? These are not future questions — they are decisions the industry needs to make right now. Thank you to CII for creating a platform where the automotive ecosystem can ask the hard questions openly. And to my fellow panellists for a rich and candid exchange. The EV aftermarket in India is at an inflection point. Exciting times ahead. #CIIConclave2026 #AutomotiveAftermarket #EVs #ElectricVehicles #AutomotiveIndia #FutureOfMobility

Got an opportunity to speak with CNBC-TV18 Forbes India & Exotel on the way Ai is shaping up Customer Experience in the real world solving real world problems through visible and invisible Ai... Do have a look....

A car buyer. 11:43 PM. Comparing two SUVs. She's gone through 6 comparison videos, read reviews, and finally has a question only a human can answer — or so she thinks. She calls the dealership. Voicemail. She calls another. Same. By morning, she's already booked a test drive — with the brand that answered. This story plays out millions of times across India's auto market. And the numbers are brutal if you're on the wrong side of it: 📉 40% of automotive leads come in outside business hours. If your dealership closes at 7 PM, those leads sit in a queue until 9 AM — by which time the customer has already submitted inquiries to three other dealers and picked the first one who responded. ⏱️ The industry average lead response time is still over 2 hours in 2026. Meanwhile, a competitor with an AI voice agent is responding in 45 seconds. 📈 Responding to a web lead within 1 minute vs. 5 minutes increases conversion by 391%. AI voice agents can achieve sub-30-second response times, 24/7. So what changes when AI picks up the call? The buyer doesn't get a bot. She gets a conversation. Intent understood. Inventory matched. EMI options discussed. Test drive booked — before she even considers the competitor. The results from early deployments tell the story: ✅ 37% increase in lead conversion rates ✅ 26% growth in test drive appointments ✅ 20% improvement in customer retention ✅ 30–40% reduction in customer support costs We've been building and deploying AI voice solutions across OEM and dealer networks in India — and what strikes me most isn't the efficiency gains. It's the trust shift. When a buyer calls at midnight and gets a knowledgeable, calm, brand-accurate voice that answers their exact question — they don't feel like they're talking to a machine. They feel like the brand cares. 78% of buyers choose the first responder. That's not a sales stat. That's a CX stat. The brand that shows up first — and shows up right — wins the relationship long before the showroom visit. The car buying journey in India is long, emotional, and high-consideration. AI voice isn't replacing the human connection. It's protecting it — ensuring no lead goes cold, no question goes unanswered, and no buyer feels ignored. The dealerships and OEMs investing in this today aren't just cutting costs. They're building a CX moat. Are you still letting 40% of your leads go to voicemail? 👇 What's your experience been — as a buyer or on the brand side? #AutomotiveAI #AIVoice #CustomerExperience #AutoTech #OEM #Dealerships #CarDekho #ConversationalAI #IndiaAuto

Customer experience has never been a department. It's a philosophy — and in India, we're finally seeing enterprises treat it that way. I was honored to be featured in 'Architects of CX' — India's first-ever CX book, launched at Exotel EngageX 2026 in partnership with Forbes and CNBC-TV18 . The book brings together leaders who've built CX not as a support function, but as a strategic growth lever. A few things I believe are shaping the next era of CX in India: → AI is no longer a pilot. At CarDekho, we've seen firsthand how AI-powered touchpoints — from voicebots to intelligent lead management — are compressing the gap between customer intent and conversion. The question isn't whether to deploy AI; it's how fast you can make it work at scale. → Context is the new currency. A customer who's browsed 12 cars online and called your dealership three times shouldn't have to repeat themselves. CX in the automotive world is won or lost on continuity. → Trust is the real KPI. Revenue follows. At CarDekho, every OEM and dealer partnership we've built has been grounded in one question: does this make the end customer's journey better? The standout moment at EngageX? India's first live AI phone call on stage — autonomous, unscripted, completing a real transaction That's the direction we're all heading. The architects of CX today are the ones who'll define how India's next 500 million customers experience the brands they trust. Thank you to the Exotel team for recognizing the work and for building a stage worthy of the conversation. #EngageX2026 #ArchitectsOfCX #CustomerExperience #AIinCX #CarDekho #AutomotiveCX