I did not have a very good experience with True Classic, both in terms of the customer service and the delivery of the product, and also the actual product itself.

At the end of July, I placed an order for six T-shirts. I live in Ireland, and although some things can take a day or two longer for delivery than in other places that I've lived in, there have rarely, if ever, been any delivery issues. About a week after that, I received a single T-shirt. The original package had been sent in multiple instalments, so I was expecting the second containing five T-shirts to arrive. It didn't.

2-3 weeks later, I got in touch to say that I have not received the rest of my order, and their immediate response was to send me the order again. I thought that was a little bit concerning, but at the same time, I appreciated the speed at which they replied. They clarified the address and resent the order. A week later, I have still not received either package, and I could see from the tracking myself that clearly something was wrong because they were not even remotely close to where they should be in Ireland.

I was in touch with the team again, and yet again, their solution was simply to send me more T-shirts. For me, that's concerning from an environmental perspective and also just in general, a waste perspective, because they seem incredibly happy to just keep throwing more T-shirts at this problem, when in fact the issue is clearly the logistics one. Their only solution, which they then went back on themselves, was that you could potentially send to the UK, as I live quite near the Northern Ireland border, but that didn't seem to be something they were able to follow through on.

As of today, I have received one T-shirt, and I think somewhere in the region of 18 T-shirts have been sent to me. I was really disappointed with the tone of the customer service. It's almost quite a dismissive tone, and they are being falsely optimistic and upbeat about the situation. It's incredibly frustrating whenever you have to put quite a lot of time into responding to such service. Also, the one T-shirt I did receive, frankly, is not terribly good quality. I find it is somewhat comfortable, but compared to most of our T-shirts I've worn, it's not remotely as nice to wear. I can tell already that it's going to stretch because I don't think the material is particularly good quality.

Overall, not very impressed, disappointed. As of today, I have still not received more than one T-shirt.