Appalling Customer Service
Appalling Customer Service - Still Waiting on a Refund
Ordered a printer and ink on August 5th. The ink arrived, but the printer never did. When I flagged this, their customer service sent me a DPD "proof of delivery" photo showing a tiny package held in one hand (not a printer) outside a house that wasn't mine.
Since then, I have been passed around to 5 different customer service agents (Chris, Anne, Craig, Jesica, and Perrin). Three different people told me they were "contacting DPD" over the course of a week and a half with zero follow-up. Yesterday, they finally guaranteed me a resolution or a refund by 1:00 PM today. They missed their own deadline and completely ghosted me. I am now forced to initiate a chargeback with my bank. Avoid this company.
Reply from 123ink
Hi Aaron, we’re very sorry to read about your experience and completely understand your frustration. On this occasion, we did not provide the level of communication or follow-up you should have received, and we apologise for the inconvenience caused.
We appreciate that you should not have needed to chase updates or repeat the issue to several team members. A member of our team will contact you directly to discuss this and get your query resolved.