123ink Reviews 

2,574
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 399 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, competitive pricing, and user friendly website navigation that makes placing orders simple. Consumers also appreciate receiving their items securely packaged, accompanied by prompt and helpful assistance whenever they need support. Though some customers experienced delayed shipping times or unexpected issues regarding stock availability, the general sentiment remains highly favorable. A few people mentioned that their purchases did not arrive as quickly as promised by the online store delivery schedules. Shoppers occasionally noted that getting updates took longer than expected when problems arose during transit.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting good quality items and great... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast and efficient shipping... See more

Order

People report positive experiences with order processes, highlighting that websites are easy to navigate and... See more

Service

Users describe positive interactions with service, highlighting fast, reliable support and very friendly... See more

Price

Customers consistently report satisfaction regarding the price and overall value offered. Reviewers highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Èasy website to navigate, competitively priced and good quality products. Follow up phone call on advice,which is great to talk to a human being theses days. Any customer needs to discuss business and... See more

Rated 5 out of 5 stars

Item was delivered by courier the next day and I was given an accurate timeframe for delivery. Very reasonable price for original Epson ink and also much cheaper delivery than competitors. Within minu... See more

Rated 5 out of 5 stars

Ordered a storage tub 'really useful' brand, and I have had they before from other suppliers who sometimes sent it unpacked with just the postage label on or in a flimsy box. This one arrived in a str... See more

Rated 5 out of 5 stars

123ink, replaced the ink I bought 2 yrs ago with a new one when I reported the ink hasn’t been properly used/working since it was purchased in 2024. Craig, in customer support requested for receipt as... See more


Company details

  1. Office Supply Store
  2. Toner Cartridge Supplier

Written by the company

We're a proud to be Irish company, offering one of the country's largest ranges of original (OEM) and compatible printer consumables. Since opening our doors in June 2006, we've grown into an award-winning business serving more than 450,000 private and commercial customers across Ireland. We'd be delighted to add you to the list. With thousands of products in stock, fast order processing, and a team that knows printers inside out, we're here to help you get the right product at the right price.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(2,574)

366 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I came across this site by accident and…

I came across this site by accident and then I was nervous of using it because never heard of them. But I have to say I'm impressed with these. Fast delivery good quality good value and will use them again

3 September 2026
Unprompted review
Rated 5 out of 5 stars

I found 123ink easily when I did a…

I found 123ink easily when I did a search for a spare part on google. Within five minutes I had ordered my part and it came in two days. I don’t think I could have found a quicker, easier way to deal with this problem. Thank you 123ink! Excellent service all the way.

28 August 2026
Unprompted review
Rated 1 out of 5 stars

Rarely have the advertised stock and…

Rarely have the advertised stock and regularly delay orders. Lat order arrived over 6 weeks late

4 August 2026
Unprompted review
123ink logo

Reply from 123ink

We’re sorry to hear about your experience and apologise for the lengthy delay with your order.

The item you ordered did show as being available in our EU warehouse at the time of your order. Unfortunately, there were unexpected delays from our suppliers which meant we weren’t able to get the item out as quickly as expected. We did keep you updated by email several times throughout the delay, but we appreciate that the order still took much longer than expected to arrive.

Again, our sincerst apologies for the inconvenience caused.

Rated 5 out of 5 stars

Very good experience

Èasy website to navigate, competitively priced and good quality products. Follow up phone call on advice,which is great to talk to a human being theses days. Any customer needs to discuss business and most prefer over the phone and also quick response time when answering that phone.

25 August 2026
Unprompted review
Rated 1 out of 5 stars

Appalling Customer Service

Appalling Customer Service - Still Waiting on a Refund

Ordered a printer and ink on August 5th. The ink arrived, but the printer never did. When I flagged this, their customer service sent me a DPD "proof of delivery" photo showing a tiny package held in one hand (not a printer) outside a house that wasn't mine.

Since then, I have been passed around to 5 different customer service agents (Chris, Anne, Craig, Jesica, and Perrin). Three different people told me they were "contacting DPD" over the course of a week and a half with zero follow-up. Yesterday, they finally guaranteed me a resolution or a refund by 1:00 PM today. They missed their own deadline and completely ghosted me. I am now forced to initiate a chargeback with my bank. Avoid this company.

26 August 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Aaron, we’re very sorry to read about your experience and completely understand your frustration. On this occasion, we did not provide the level of communication or follow-up you should have received, and we apologise for the inconvenience caused.
We appreciate that you should not have needed to chase updates or repeat the issue to several team members. A member of our team will contact you directly to discuss this and get your query resolved.

Rated 5 out of 5 stars

Lots of stuff and great support.

I was looking for button/pill batteries without much success and tried 123ink and placed an order.
Then I got an email letting me know there was a delay and I had options. I decided to go with the flow - 6 tiny batteries with no urgency.
But 123ink treated it like a major purchase. Personal emails (with a name!) keeping me apprised all the way.
Great company.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service - my order was not all in stock and I was emailed to let me know and to give me the option of delaying my order until it was all in stock. I delayed my order and it arrived on the agreed date. A nice little touch was of the free pens and note pad added to my order which was appreciated!! Will definitely use 123ink.ie again.

17 August 2026
Unprompted review

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