Thank you for your feedback. We’re really pleased to hear that you’re happy with your REM-Fit 5000 and that you’re finding it comfortable and supportive.

We’re very sorry, however, for the experience you had with DX. Having three failed delivery dates, particularly when you had taken time off work to be available, is understandably extremely frustrating and not the level of delivery experience we want for our customers.

We’re glad our Customer Service team was able to discuss this with you and arrange a partial refund in recognition of the inconvenience caused. We also appreciate you taking the time to highlight both the positives and the areas where your experience fell short, and we’ll ensure your feedback regarding the courier service is taken on board.

REM-Fit CS