I took my bike for a standard service…
I took my bike for a standard service plus a fix to my rear wheel. Initial quote was €180-€200. After review they called me up and it was explained it would be €280-€300 as it needs more work than initially thought. Understand, so gave them the go ahead. I got the final invoice for €533. To say I'm shocked is an understatement. I called up to ask what had happened where I was met with "bike was in the worst condition that the mechanic had seen and he's been a mechanic for 30 years" and "you've got a new bike, you're welcome". I didn't want a new bike, The bike is 2022 Giant propel, last serviced 2 years ago. Why wasn't I told that after the initial inspection? Shocked at the price, more shocked at how it was handled. €84 an hour for labour, one to think about when choosing your next service.
Reply from Cycle Superstore
Hi Duncan,
Thank you for taking the time to provide such detailed feedback. We understand your frustration that the final cost was significantly higher than the revised estimate you were given.
When the bike was assessed, additional work was identified beyond the initial scope, and we contacted you to explain this and provided a revised estimate of €280–€300, which you authorised us to proceed with. However, we accept that the final invoice of €533 was substantially above that revised figure and that this should have been communicated to you before the additional work was carried out.
We are reviewing how we communicate revised costs during servicing to ensure customers are kept fully informed where the scope of work changes further.
We’re sorry that you were also unhappy with how your concerns were handled when you contacted us. We appreciate your feedback and will use it to improve the process going forward.