No support at all
Ordered two tracking cards as they were supposed to work with apple and Android simultaneously, according to the info from their support chat bot.
In fact they didn't. Tried to get in touch with them ever since. No success, no reply, no call back. This is ridiculous. Also their 'special offers' price follows no logic.
Reply from ESSENTIALBAG
Hello,
we are sorry to hear that your experience with us did not go as you deserved — we would very much like to make this right.
So that we can clearly identify your case and offer you a personal solution straight away, please send us one of the following details to support@essentialbag.de: your order number (format #P… from your order confirmation), your first and last name (as provided at the time of ordering), or your delivery address.
As soon as we receive this information, we will take care of finding a fair solution without delay.
Best regards,
Your Essentialbag Team