WARNING: DO NOT USE PARCEL HERO. I tried to send a parcel. Paid the money and then never got a label, code or tracking number. The online support will absolutely not do anything without a tracking number so you have to try and raise a support ticket. Good luck with that. You get an email that has a link in it that takes you back to where you started. I wasted an hour going round in circles. My Advice: Use parcel hero to help choose but do, then go direct to your chosen parcel company website. DO NOT WASTE YOUR TIME WITH PARCEL HERO. I am still waiting to get my money back. Crooks.