Nightmare nightmares.
I got overcharged nearly double after two years contract. Yet I am not allowed to cancelling because never get through the phone. The phone automatically answered asked the account number then asked for payment. That’s all. No another options. I stopped debit payment because I already over paid four months. Emails never replied. Posted a letter no any response. The only thing they do is continue sending bills . Why? Google them 2.45 million penalty overcharge customers in 2023. Now they are clearly still doing it