Steer clear of Fizz Clean
Steer clear of Fizz Clean.
The website is very misleading. Products were added to my order that I did not want and a shipping fee of over $20 was not disclosed until after payment was made. I contacted the company within 5 minutes to cancel the order and was told it had already shipped. This did not actually happen until several days later. They were fast in responding to my emails until I wanted to return it and then there was no response to 3 emails and a "contact us" letter. I tried to find an address to return the product and it appears to be in Lithuania. The postage to send it back would be $29.95.
Reply from Fizzclean
Hi Jane,
Thank you for sharing your feedback.
Our goal is to provide a transparent checkout experience, with pricing, shipping costs, and selected products displayed before an order is finalized. We take feedback regarding the ordering and return process seriously and would like to better understand your experience.
As we were unable to identify your order from the information provided in your review, we have reached out separately for additional details.
All customer inquiries are reviewed and responded to, although response times may occasionally be longer during busy periods.
Kind regards,
Jenna from FizzClean