Poor customer service
They champion themselves as great customer service-my experience has been far from this-no response to any emails. Cancelled 2 bookings to install a new meter without reason or notice- no way to escalate issues to more senior person-too many people involved, information not collated. Really poor experience and will look elsewhere for supply
Reply from Octopus Energy España
Hello,
We are very sorry to hear that you have had a bad experience. Unfortunately, we haven't been able to locate your account, so we cannot contact you directly to help.
You have posted this review on our Spanish website. If you intended to post it for Octopus Energy UK, you can move it to the correct website or, if you prefer, we can contact our colleagues in the UK so they can assist you.
If you can provide us with more contact information, we would be happy to get in touch with you. Otherwise, please contact us directly at hello@octopus.energy, and we will do everything we can to help.
Kind regards,
Octopus Energy Spain