I placed the order on June 21st and received it on June 29th.

I checked the package as soon as I received it and contacted customer service immediately.

The pump on the mosquito repellent spray I ordered was completely broken; it couldn't be pressed down and therefore wouldn't spray. So I sent a video of the problem to customer service, and they said they would send me a working pump.

They placed a €0 order on June 30th and told me they would send me a working pump.

Today is July 7th, and I still haven't received any tracking information. I contacted them, and they told me that the reason I haven't received tracking information is because they haven't shipped the goods at all, which I find very confusing.

After a long wait, all I got was the response: "Because it hasn't been shipped yet."

There was no indication of when it would be shipped, which left me extremely confused.

Perhaps their products are truly exceptionally good, but I'm utterly bewildered by their handling of damaged products. It's astonishing; I'm shocked.

Let me see when I'll finally receive a working pump from this damaged item.

Update:
Finally, I received a new one with a functional pump on 24th July.

I have received a alternative pump on 10th July, which cannot work as well. After communicating with the customer service, They told me that maybe it wasn't the pump that was the problem, but rather the bottle of mosquito repellent they sent me. So they sent me a new link to track my new parcel.

On 24th July, I received my new parcel and tested that the new bottle and the pump work perfectly. So I conducted the following test:

I inserted the two pumps I had received before into this newly received bottle, and they both failed to work. However, when I removed the pump from this newly received bottle and put it into the bottle I had received before, it worked. So the problem was that I had received two unusable pumps.

Therefore, I revised my rating from 1 to 4 stars because I received the product and the ingredients were indeed very clean.

I experienced no allergic reactions during use. I highly recommend it to people with high standards for ecological and natural products.