Just a complete lack of customer service and reasonable behaviour which has been replaced with greed and penny pinching.
I had to go with Orange as, before I had my NIE, I could only sign up for internet with Orange rather than the better value competitors. It was very expensive for what it was.
When we moved a year and a half later, I tried to cancel my contract, but the delay on doing this (waiting two weeks to be given permission to return the items) and the subsequent lack of information regarding the cancellation left me with no choice but to cancel my direct debit. As I had cancelled my service, I did not see this as a problem.
I have since received a call requesting money for time way after I initially tried to cancel the service as well as for a month that they have charged me for not making the problem.
When I spoke to someone on the phone and paid the bill that went beyond the date I cancelled my contract, they insisted that I filled the cancellation paperwork out some two weeks after I actually had done and then hung up when I insisted I hadn't.
Tried to complain since, but they are sending me all over the place and I will just never use Orange again and would advise everyone to avoid.