I wish I could give them 0 stars
I wish I could give them 0 stars. Do NOT order from this company. The socks are poor quality. I took one out of the package and could immediately tell they were cheap and scratchy, I requested a return label. They refuse to send me a return label despite me telling them MULITPLE times the socks have not been worn. They are a very dishonest company that makes cheap socks!
Reply from Gosnox
Hi Kristina,
I'm sorry to hear that you feel this way, and I appreciate you sharing your feedback.
I reviewed our previous communication, and I can see that our team worked with you throughout the return process. When you first contacted us, we asked for more details about the issue so we could better understand your concerns and offer the most suitable solution. We also explained our hygiene policy and provided the available return options.
Once you confirmed that the socks were unworn, we provided the return instructions and warehouse details so you could proceed with the return. We can also see that you shared the tracking information, and your return is currently being processed. Once it arrives at our warehouse and passes inspection, we will proceed with the refund accordingly.
We’re sorry that the socks did not meet your expectations, but we appreciate your patience while we work through the return process.
Kind regards,
Rose | SNOX Support