Economical with the truth.
I’ve got many different types of insurance with Tryg. Unfortunately I’m going to have to change my insurance company.
My child has broken a knee so I call them
up to attempt to get some guidance on what to do as we’ve got a long haul vacation planned. First the advisor tells me I’m not insured despite paying over dkk 2,000 a year for cancellation insurance!
Then she fobs me off with a link to a supposed doctor who will evaluate my case. Which has not happened.
So we are left wondering if we apply for visas and if we can go on vacation.
I have an extra star as the home insurance advisor is good. But unfortunately I’m going to cancel all my insurances with them.
Reply from Tryg
Hi Jess,
Thank you for taking the time to share your experience. I’m sorry to hear about the situation regarding your child’s accident and the uncertainty around your travel insurance coverage.
I truly hope your child is doing better now, and that you’ve already been in contact with a claims handler who could help clarify things.
If that's not the case, you’re very welcome to send an email to hej@tryg.dk so we can assist you further.
Kind regards Rikke, Tryg